topic Re: VMB4000 base station not communicating with Arlo or syncing with cameras. in Arlo Pro

VMB4000 base station not communicating with Arlo or syncing with cameras.

Turc2 — Sun, 26 Jan 2020 21:48:42 GMT

Been having issues trying to synch my cameras to my base station. All it says on the app is that my base station is powered when it clearly isn’t. All lights are green except the camera synced (last light on the right) any ideas?

Re: VMB4000 base station not communicating with Arlo or syncing with cameras.

jguerdat — Mon, 27 Jan 2020 14:22:05 GMT

If the power and Internet LEDs are green, it's clearly powered on.

The easiest procedure to sync cameras is to briefly press the base sync button (don't hold it for 2 seconds) and then the camera sync button. The camera should blink slow blue followed by rapid blue. If not, make sure the battery is charged and that you get a blue flash when the battery is inserted.

Connecting the camera to AC power when syncing may also be useful.

Re: VMB4000 base station not communicating with Arlo or syncing with cameras.

Turc2 — Mon, 27 Jan 2020 17:34:14 GMT

Have tried plugging in while trying to sync. Had the same results. The amber light turns on after a few seconds of the camera trying to sync to the base station.

Re: VMB4000 base station not communicating with Arlo or syncing with cameras.

Turc2 — Mon, 27 Jan 2020 17:37:51 GMT

Also on the Arlo app. It is telling me that my base station is offline. But it’s powered on and is connected to internet

Re: VMB4000 base station not communicating with Arlo or syncing with cameras.

jguerdat — Tue, 28 Jan 2020 14:22:47 GMT

The camera LED turning amber after a few seconds of trying to sync isn't normal. AT this point I'd suggest using the Contact Support link at the bottom here.