topic Re: Base station cannot be found in Arlo Pro

Base station cannot be found

RheanneLouise — Wed, 22 Jan 2020 23:05:31 GMT

My base station can no longer be found. I have restarted and reset the station and I have also deleted the app and re-downloaded it. Nothing seems to be working and Arlo aren’t responding. Can anyone help?

Re: Base station cannot be found

TomMac — Wed, 22 Jan 2020 23:12:42 GMT

First, with the reset, did you hold the rest for 10 sec till the leds flashed?

Second , try a browser at the web access over app...see if that works.

https://my.arlo.com

Re: Base station cannot be found

RheanneLouise — Thu, 23 Jan 2020 17:36:12 GMT

Hi @TomMac, I have done this and it’s still not working. I am also trying to currently get on via the website rather than the app and it’s not actually allowing me to click on that section ☹️

Re: Base station cannot be found

ShayneS — Fri, 24 Jan 2020 18:37:07 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Base station cannot be found

ddriversnh — Wed, 29 Jan 2020 17:26:16 GMT

@RheanneLouise Any luck? I have two that app will not find

Re: Base station cannot be found

RheanneLouise — Wed, 29 Jan 2020 17:34:09 GMT

Hey! Yes I worked after I reset twice. Seems to be working perfectly fine ☺️