topic Re: Recordings won’t play in Arlo Pro

Recordings won’t play

Nccharlotte — Tue, 21 Jan 2020 22:34:19 GMT

I have arlo pro and the doorbel camera and starting yesterday I cannot watch recordings in the app. I can download and watch and love video works. App shows as up to date

Re: Recordings won’t play

ShayneS — Tue, 21 Jan 2020 22:35:38 GMT

Hi @Nccharlotte

Have you tried to remove & re-install the Arlo mobile app? What version of the Arlo app & Phone/OS are you running?

Re: Recordings won’t play

Nccharlotte — Wed, 22 Jan 2020 11:48:10 GMT

iOS and app show as current. Reinstalling did not fix it.

Re: Recordings won’t play

ShayneS — Wed, 22 Jan 2020 18:52:30 GMT

iOS 13.3?

Re: Recordings won’t play

Nccharlotte — Wed, 22 Jan 2020 19:17:57 GMT

Yes

Re: Recordings won’t play

ShayneS — Wed, 22 Jan 2020 19:27:42 GMT

Is this all recordings or for a specific camera(s)? Do the recordings play over the web browser?

Re: Recordings won’t play

Nccharlotte — Wed, 22 Jan 2020 20:20:33 GMT

Only the app has issues. All cameras. I could watch recorded video on MacBook.

Re: Recordings won’t play

ShayneS — Wed, 22 Jan 2020 21:20:27 GMT

A few more questions for you, Does this occur on WIFI & Mobile Data? is there a specific error message? Is it possible to provide a screenshot of what you see when it fails?

Re: Recordings won’t play

Nccharlotte — Wed, 22 Jan 2020 21:40:24 GMT

When the first video is viewed it does nothing. Once I move to an older video it does spin and then this error occurs. Happens on WiFi and mobile data.

Re: Recordings won’t play

Nccharlotte — Wed, 22 Jan 2020 21:40:58 GMT

Another snap shot.

Re: Recordings won’t play

Nccharlotte — Thu, 23 Jan 2020 11:45:18 GMT

Restarted my phone and now it seems to be working.