topic Re: Arlo pro says it's offline when nothing else on my network is offline in Arlo Pro

Arlo pro says it's offline when nothing else on my network is offline

unhappyarlouser — Sat, 18 Jan 2020 20:37:38 GMT

Arlo pro says it's offline when nothing else on my network is offline. I don't think it's hardware failure as this is about 5% of the time, but is very painful when I'm actually trying to view footage.

Re: Arlo pro says it's offline when nothing else on my network is offline

StephenB — Sat, 18 Jan 2020 21:20:59 GMT

@unhappyarlouser wrote:
Arlo pro says it's offline when nothing else on my network is offline. I don't think it's hardware failure as this is about 5% of the time, but is very painful when I'm actually trying to view footage.

About how far away is the camera from the base?

Re: Arlo pro says it's offline when nothing else on my network is offline

unhappyarlouser — Sat, 18 Jan 2020 22:09:40 GMT

10 feet. Camera battery is above 60%.

Re: Arlo pro says it's offline when nothing else on my network is offline

StephenB — Sun, 19 Jan 2020 12:26:48 GMT

@unhappyarlouser wrote:
10 feet. Camera battery is above 60%.

10 feet of course means that it isn't a signal strength issue. It could be wifi interference though. If the base is very close to to your router, try moving it further away (as far as the ethernet cable will stretch), and see if that helps.

Re: Arlo pro says it's offline when nothing else on my network is offline

unhappyarlouser — Sun, 19 Jan 2020 15:36:40 GMT

the wired router is about 40 feet away. it has operated for years without this problem. when scanning for wireless networks I do not see any change.

Re: Arlo pro says it's offline when nothing else on my network is offline

StephenB — Mon, 20 Jan 2020 00:10:10 GMT

@unhappyarlouser wrote:
the wired router is about 40 feet away.

Then wifi interference is ruled out.

You could try support I guess. https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo pro says it's offline when nothing else on my network is offline

unhappyarlouser — Mon, 20 Jan 2020 01:42:47 GMT

thanks, i appreciate your time