topic Re: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK in Arlo Pro

Tried to install VMB4500 but receiving HTTP failure response 503 error

Olivier68 — Mon, 13 Jan 2020 23:04:19 GMT

Hello,

I have tried install my new Arlo Pro system today. The Base Station VMB4500 is correctly detected but after clicking on "Continue" the following error appears:
"Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK"
I have tried several times to install the Arlo Pro with the iPhone App, a Windows 7 computer and a MacBookAir. Nothing works.
Thanks for helping resolving this issue.

Re: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

Kevoliv — Sat, 11 Jan 2020 21:24:14 GMT

I have the same issue.. Please help us !!!

Betreff: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

Izzy80 — Sat, 11 Jan 2020 22:20:01 GMT

Hi, same here.

The installation wizard has found the base station (VMB4540, Arlo Pro 3 and displays the correct serial number. So far so good.

After selecting a time zone and giving a name to the base station, after pressing on the continue button, I receive following error message:

"Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 Service Unavailable".

I have tried several times with different e-mails and accounts, and with resetting the device, switching power off and on, nothing worked. Heeeeelp!

Betreff: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

Olivier68 — Sun, 12 Jan 2020 11:26:05 GMT

This Looks like an issue Arlo has to solve on their Server:

Betreff: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

jguerdat — Sun, 12 Jan 2020 14:55:37 GMT

While it's possible something is up with the servers, all you need to do to sync the cameras is to briefly press the base sync button - don't hold it for 2 seconds - and then press a camera sync button. You don't need to use the interface to do this. The base should slowly blink the Camera LED and the camera should slowly blink a blue LED followed by a rapid blue blink when synced.

Betreff: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

Olivier68 — Sun, 12 Jan 2020 15:22:10 GMT

Sync my base station with the camera doesn’t resolve the problem.
I’m not able to add a brand new Arlo Pro system to my account, which is also new.
The attached pics shows what happen when trying with the iPhone app and with a a browser on the iPhone (endless “Please wait...” message). I have already described what happens when using a browser on a windows computer or a Mac (http error 503 Service Unavailable).

Betreff: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

Olivier68 — Sun, 12 Jan 2020 15:23:35 GMT

iPhone app error

Betreff: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

Olivier68 — Sun, 12 Jan 2020 15:24:30 GMT

iPhone browser

Betreff: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

ndb_arlo — Sun, 12 Jan 2020 15:51:09 GMT

I have the exact same issue. I've raised a case. Whoever comes up with a solution first lets reply here.
As a first time user of Arlo to be honest I am disappointed for such a super premium product - it's been 3 days for me and the telephone support is closed on Sunday.

Betreff: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

jguerdat — Mon, 13 Jan 2020 14:06:25 GMT

@Olivier68 wrote:
Sync my base station with the camera doesn’t resolve the problem.

Sorry, I thought the base was already claimed. You're right- it doesn't fix the problem.

Have you gotten it to work yet? Have you used the Contact Support link at the bottom here to see if they know what's up?

Re: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

NicolasHe — Mon, 13 Jan 2020 17:36:40 GMT

I have the same problem when trying to add my new arlo baby : Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 Service Unavailable.....

I ve tried many different way to fix it but found no solutions.

Re: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

Olivier68 — Mon, 13 Jan 2020 18:12:04 GMT

The problem has not been solved yet.

I've raised a case, waiting for an answer...

Re: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

Doualaboys — Mon, 13 Jan 2020 20:02:34 GMT

I have the same problem - I hope they fix it soon.

Re: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

fuerscht — Mon, 13 Jan 2020 20:44:37 GMT

Same Issue here.

Re: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

Olivier68 — Mon, 13 Jan 2020 20:46:30 GMT

On an other french thread (https://community.arlo.com/t5/Arlo-Baby/Appareil-non-d%C3%A9tect%C3%A9s/m-p/1752527#M134) a user was told during a phone call with the Arlo support that the problem exists since last friday and that it concerns an Arlo-Server for Switzerland... Are you all from Switzerland (I am)?

Re: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

Kevoliv — Mon, 13 Jan 2020 20:48:30 GMT

Ohh interesting, I'm from Switzerland too.

Re: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

NicolasHe — Mon, 13 Jan 2020 20:50:37 GMT

Yes I'm from Switzerland too with this connection problems...

Re: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

fuerscht — Mon, 13 Jan 2020 21:05:14 GMT

No incident is imminient in system-status.

Is there any hotline available to escalate this issue? Or are any sysops reading here?...

Re: Http failure response for https://my.arlo.com/hmsweb/users/devices/claimDevice: 503 OK

ndb_arlo — Mon, 13 Jan 2020 21:10:00 GMT

Yes I’m in Switzerland also. Good to see we’re not alone in our suffering. Case is open but no response and not made it in time home to call support before they close at 17.30. Aaaah frustrating!!! Arlo please respond!

Re: Tried to install VMB4500 but receiving HTTP failure response 503 error

JessicaP — Mon, 13 Jan 2020 23:05:52 GMT

We've raised this issue to the development team and will provide an update when we have more information