topic Re: Pro cameras NOT always recording in Arlo Pro

Pro cameras NOT always recording. Checked on Windows 10 laptop and Android.

LPX2019 — Mon, 13 Jan 2020 19:15:15 GMT

Over the past couple weeks I've noticed that the Pro cameras are not always recording. Today it happened again. I don't know how to fix this problem. I have Arlo on Windows 10 laptop and on Android. I don't know how to see what the latest version is for Windows 10 and if that is the problem??

Windows 10 laptop

Version 2.12.2_6
Released 12/21/2019

Android

Version 2.12.3_27015
Released 1/7/2020

TIA!

Re: Pro cameras NOT always recording

Streak2 — Sat, 11 Jan 2020 01:58:40 GMT

The problem you are having is probably not related to the app.

Try and power cycle the base which often fixes problems like this.

Also, do you have good internet up/down load speeds?

Re: Pro cameras NOT always recording

LPX2019 — Sat, 11 Jan 2020 15:50:44 GMT

Also, do you have good internet up/down load speeds?

I don't have a computer where the router is located. Not sure how I can test this...?

Re: Pro cameras NOT always recording

Streak2 — Sat, 11 Jan 2020 18:35:44 GMT

Your router and your computer are probably getting the same internet connection.

Run speedtest on your computer to see what it reports.