topic Re: Incompatible Charger Error but works without battery in Arlo Pro

Incompatible Charger Error but works without battery. Connected through 3rd party long cable.

seanxushen — Thu, 09 Jan 2020 16:46:07 GMT

One of my Arlo pro is facing a busy street. The battery will drain in about a week. I try to connect through a power source, so I dont need worry about the battery again. But I have got the Incompatible charger error and the battery won't charge. It was connected through a 3rd party long cable (made for arlo) and original Arlo pro charger which came with the box. I then took the camera indoor and tried with the original cable, same error..

I then took off the battery, and now the camera shows it connected to a power source with a plug sign, and working fine. But I don't like it, as I like the battery for power outage..

Re: Incompatible Charger Error but works without battery

michaelkenward — Wed, 08 Jan 2020 11:08:17 GMT

@seanxushen wrote:

But I don't like it, as I like the battery for power outage..

Does everything else on your network have something to protect it from power cuts?

Your router and hub will also need power to be of any use.

Re: Incompatible Charger Error but works without battery

seanxushen — Wed, 08 Jan 2020 12:13:33 GMT

Yes. I have UPS at base and Router. But put a UPS at garage just for that is just too much for me.

Re: Incompatible Charger Error but works without battery

StephenB — Thu, 09 Jan 2020 15:49:26 GMT

@seanxushen wrote:

I then took off the battery, and now the camera shows it connected to a power source with a plug sign, and working fine. But I don't like it, as I like the battery for power outage..

There is always some voltage drop in the cables, and it is generally more with the extra-long cables. I'm thinking that the charging circuitry isn't seeing quite enough voltage, that but there is enough to power the camera.

Not sure what you can do, other than try a different charger (or just live with the error message).

Re: Incompatible Charger Error but works without battery

seanxushen — Thu, 09 Jan 2020 16:22:21 GMT

What ever my actual situation is, There is no reason , original charger and original short cable says incompatible charger and not charging.

Re: Incompatible Charger Error but works without battery

StephenB — Thu, 09 Jan 2020 18:19:56 GMT

@seanxushen wrote:
original charger and original short cable says incompatible charger and not charging.

Perhaps contact support on that. https://www.arlo.com/en-us/support/contact.aspx

Re: Incompatible Charger Error but works without battery. Connected through 3rd party long cable.

JenEricRal — Wed, 15 Jan 2020 19:43:02 GMT

We ended up buying a 3rd party battery charger when we no longer could get batteries to charge in SIX cameras and with three chargers. Pretty sure there is something in the cameras, themselves, that fail. I tried every solution I could find. It is a common problem with the Arli Pros. We have had zero issues since purchasing the external battery charger.

Re: Incompatible Charger Error but works without battery. Connected through 3rd party long cable.

seanxushen — Wed, 15 Jan 2020 22:39:13 GMT

Could you let me which charger that you bought? I tried few nothing works,

Re: Incompatible Charger Error but works without battery. Connected through 3rd party long cable.

JenEricRal — Wed, 15 Jan 2020 22:43:43 GMT

UMTELE Fast Charging Station

Re: Incompatible Charger Error but works without battery. Connected through 3rd party long cable.

JPC — Thu, 16 Jan 2020 20:14:57 GMT

Since I get too much activity on my cams, I use Wasserstein 25ft. cable weather proof with Arlo's original power Adapter running through inside our property and connect to a smart plug. It's been working for me and have not touched my cameras to charge battery (Only reset a couple of times).. Yes, I do get the incompatible error once in awhile but because of smart plug am able to turn off/on remotely and most of the time it fixes it and charges the battery no problem.. Unfortunately with this system you'll just have to experiment a bit-(coz' even Arlo's original cable/Pwr-Adapter gives error too) and find yourself a working cable and power adapter and get yourself a smart plug to control.. Goodluck...