topic Re: Library wont play on my Android device in Arlo Pro

Wrong Files Play in Arlo Android app. Still images is correct but playback is not correct.

Arlistair — Tue, 31 Dec 2019 17:20:34 GMT

I have two Arlo Pro's set up outside, and they have been working fine for about six months. Now for some reason when I look at videos in the library they appear to have recorded as normal. When I playback Cam1 I see the right video, but when I playback Cam2 it also shows the Cam2 video. The still images in library are correct but playback is always wrong, and always for the same camera. I'm using the latest Android app, and I have tried uninstall/reinstall. My wife doesn't have the same problem on the iOS version. Suggestions?

Recordings Backwards/Out of Order?

Kruz219 — Sat, 28 Dec 2019 19:00:15 GMT

This might sound screwy but please bear with me as I try to explain. Ever since 12/25/2019 I noticed that my recordings are showing up in my app as usual but when I go to play them it shows me a different camera recording. Example: I show a recording on the "Back Yard" camera but when I play the clip it is showing me a video from "Back Yard 2". I show a clip on "Front Yard 2" and the clip shows "Front Yard" or "Front Door". I have 6 cameras, (Pro, Pro 2 & the new Video Doorbell). I've removed and reinstalled all the mobile apps and still have the same issue. With the exception of the video doorbell I have taken down all the cameras, and did a remove device and reinstall and still have the same issue. I'm thinking this is a mobile app issue since it does not happen on my main computer. Anyone else notice this issue since the 25th?

Re: Wrong Files Play in App

Kruz219 — Sun, 29 Dec 2019 00:51:05 GMT

I'm having kind of the same issue. Please see my post at:
https://community.arlo.com/t5/Arlo-Pro/Recordings-Backwards-Out-of-Order/m-p/1748723#M65859

Re: Wrong Files Play in App

shoustonnz — Sun, 29 Dec 2019 04:33:05 GMT

Same here.

And cloud records still shorter than USB records by at least 2 seconds.

Re: Recordings Backwards/Out of Order?

shoustonnz — Sun, 29 Dec 2019 04:34:41 GMT

Same here

Re: Wrong Files Play in App

johnmsharkey — Mon, 30 Dec 2019 14:24:22 GMT

I am having the same issue on the Android app. Recordings in the library only playback from 1 camera no matter which one I choose.

Re: Wrong Files Play in App

silverado44 — Mon, 30 Dec 2019 15:06:07 GMT

I have sort of the same problem, I have 2 base stations on my app and when I go to modes base1 was always at the top and base2 was under it now sometimes when I open the app and go to modes base2 will be on top and base1 will be on the bottom. They always fix one thing on the app then break another.

Library wont play on my Android device

lowcountryearl — Mon, 30 Dec 2019 16:31:23 GMT

Can pull up any camera from my laptop however when I try to pull up a video from the library on my Android device, it keeps playing the same video from days ago. Three attempts from the "off-shore" tech team and still no resolution. If I play the video immediately after a the camera detects motion, it plays but, once in the cloud it only pulls up the one video from days ago

Re: Library wont play on my Android device

TomMac — Mon, 30 Dec 2019 16:38:33 GMT

I would delete the app and re-install same

Re: Library wont play on my Android device

lowcountryearl — Mon, 30 Dec 2019 16:51:34 GMT

Thanks Tom, I should have posted, re-installed app, cycled base station several times, pulled batteries out of all cameras, cycled router multiple times

Re: Library wont play on my Android device

lowcountryearl — Tue, 31 Dec 2019 01:19:21 GMT

Follow-up:

System works fine on IOS and Windows but not Chrome or Andriod ..Galaxy S9

Recordings

Eltipo — Tue, 31 Dec 2019 11:15:10 GMT

When I click on a recording to check it, it plays another one. The only way to review a recording is to downloading it.

Re: Recordings

Justwork77 — Tue, 31 Dec 2019 15:49:36 GMT

I have the same problem. I believe it started last week. As an example, I have one camera set to start recording when another camera detects motion and starts recording too (two views of same basic area). The app shows the two recordings, but when I open the recording from the first camera (the one detecting motion), it shows the second camera's recording. The recording for the second camera is correct.

The recordings do appear to be correct online.

Issue viewing cloud video clips on Arlo Pro

CVMITCH — Thu, 02 Jan 2020 00:23:58 GMT

I never had issues viewing video clips on my cloud. Recently, as I go into the cloud for any one of my 5 cameras, I click on a video in the list and, after watching that clip and then trying to swipe to the next video for that camera, it changes to another one of my cameras. I can't watch multiple videos from the same camera without it changing camera views. I've tried uninstalling and reinstalling my app, I've unplugged my base and rebooted the system multiple times but it hasn't helped. Has anyone else had this issue? It seems to have started happening after a recent update but I can't be certain.

Re: Wrong Files Play in App

alisterr — Thu, 02 Jan 2020 08:07:06 GMT

Same here too. Almost no regression testing ever gets done at this company, it would seem. System is now demanding I let it update firmware too, which is always a game of Russian roulette...

Re: Wrong Files Play in App

Kruz219 — Thu, 02 Jan 2020 15:35:02 GMT

Thanks to another member here I was able to download a previous version of the app and everything is back to the way it was before the 12/23/2019 update.

When triggering multiple cameras only able to view videos from the camera detecting motion.

J3r3goss — Thu, 02 Jan 2020 16:44:58 GMT

I have it set up so that multiple cameras record when 1 detects motion. I can see all of the videos from each camera in the library, but no matter which video I select it always plays the video recorded by the camera that detected the motion. I am on Android 9, OnePlus 5 phone Arlo app version 2.12.2_27010. I have mixed system with Arlo and Arlo pro 2 cameras of various hardware versions.

Updated Software (12/24/19) automatically goes to Library when I only want to see device's video

swnk — Thu, 02 Jan 2020 19:05:06 GMT

I'm not sure if others are annoyed by this changed to the software, but prior to the 12/24/2019 software update I was able select a specific camera, through "Device", and look through the videos for that camera, play the video and once the video was done or if I stopped the video it goes back to the camera's library.

Now when I go to the specific camera and play a video then stop it the software automatically goes to the "Library" and lists all the video for all the cameras in chronological order. I would have to go back to "Devices" to get the list and look through the library for the specific camera. I want to only look at the video library for that device NOT ALL devices.

Arlo please fix this issue and put the previous feature back.

Re: Updated Software (12/24/19) automatically goes to Library when I only want to see device's video

APEZ13 — Fri, 03 Jan 2020 00:08:36 GMT

Yes this is very annoying and hopefully It's just a bug and not a new feature, it works fine in the browser so It seems like it's just happening in the phone app. Please fix!

Re: Library wont play on my Android device

ShayneS — Fri, 03 Jan 2020 00:13:32 GMT

What version of the Arlo app are you using?