topic Re: Arlo Pro - not recording in Motion in Arlo Pro

Arlo Pro - not recording in Motion

truenorthern — Wed, 01 Feb 2017 16:51:25 GMT

I have 1 of my cameras will not record in motion....is this something that needs to be sent back for repairs or replacment? the other cameras work perfect on the same settings and setup.

Re: Arlo Pro - not recording in Motion

jguerdat — Wed, 01 Feb 2017 21:24:43 GMT

Make sure that the running man for that camera in the Devices tab is black, not gray. Also, try using the motion detection test in Settings, My Devices your camera, Motion Detection Test to see if that works. If not, you could swap at the store or open a case with support.

Re: Arlo Pro - not recording in Motion

donniefitz2 — Thu, 16 Mar 2017 04:41:11 GMT

One of my cameras randomly stops recording and firing notifications. It will show the orange running man, like does detect motion, but it doesn't record or notify. Is this normal, or should I return this camera?

Re: Arlo Pro - not recording in Motion

jguerdat — Thu, 16 Mar 2017 12:08:46 GMT

First, try removing the camera from Settings, My Devices and resync. Any help?

Re: Arlo Pro - not recording in Motion

donniefitz2 — Thu, 16 Mar 2017 23:26:35 GMT

I reset the base station and that seemed to work. I'll keep an eye on it.

Thanks.

Re: Arlo Pro - not recording in Motion

archon810 — Wed, 16 Aug 2017 05:32:41 GMT

I'm having the same issue. 1 of 2 Arlo Pros doesn't notify or record, but live streaming works perfectly fine. I've toggled all the settings and nothing is making it work. The library of the 2nd Pro is empty after 2 weeks of operation.

Re: Arlo Pro - not recording in Motion

jguerdat — Wed, 16 Aug 2017 11:50:04 GMT

Is the running man icon for that camera in the Devices tab black or gray? If gray, it's disarmed and won't record. Try power cycling the base and pop the battery out and back in on the camera. If that doesn't help, remove the camera in Settings, My Devices and resync. Failing that, open a case with support.

Re: Arlo Pro - not recording in Motion

archon810 — Wed, 16 Aug 2017 19:14:32 GMT

My issue got resolved by a power cycle https://community.netgear.com/t5/Arlo-Pro/1-of-2-Arlo-Pros-doesn-t-send-notifications-or-record-but/td-p/1349601/jump-to/first-unread-message.