topic Re: Recorded video not playing in Arlo Pro

Recorded video not playing

Joeymal — Wed, 01 Feb 2017 09:07:24 GMT

My recorded videoed won't play the only way I can see them is to download the clip into my phone the watch it through my camera log in my phone anyone else having this issue

Re: Recorded video not playing

jguerdat — Wed, 01 Feb 2017 14:47:55 GMT

Try restarting the phone and maybe reinstalling the app.

Re: Recorded video not playing

TomMac — Wed, 01 Feb 2017 14:51:58 GMT

You don't mention what phone and what OS version.... Important info as to a good reply

Best answer now is to un- install and re- install on your phone.

Re: Recorded video not playing

Jayb5 — Wed, 01 Feb 2017 21:08:53 GMT

I am having the exact same issue. Maybe started yesterday. Running iOS 10.2. Tried rebooting device as well as uninstall and reinstall app. Video is there but won't play through app. When downloaded to phone, however, the video will play. Issue with several cameras, not just one.

Re: Recorded video not playing

Jayb5 — Wed, 01 Feb 2017 21:20:09 GMT

Ok, restarted phone and video now seems to play. See if that works for you.