topic Re: Geofence not Working for Granted Device in Arlo Pro

Geofence not Working for Granted Device

wldrns1 — Wed, 27 Nov 2019 13:53:11 GMT

VMB4000 with 5 cameras. My Admin device iPhone 11 which works fine. Hers (granted will full rights) iPhone 10XR. Both ios 13.2.3. Arlo app on both 2.11.1.

I have triple checked all setting for each device. With Geofence enabled, my wife's device always shows as IN ZONE...the system never ARMS even if we are both away. Location is set to always for both. Large Radius. Happy to answer questions to tshoot but honestly, I have read and verified every solution I could find including removing spaces/apostrophes etc. I even removed her device and re-invited. Device is marked green in Geofence. PLEASE ADVISE!

Re: Geofence not Working for Granted Device

RSC1 — Wed, 27 Nov 2019 21:34:36 GMT

Wife’s iPhone XR is not available and hasn’t been for a couple days. I’ve rebooted the smart hub and logged her out and in again. It will randomly identify her temporarily and lose her again.

Re: Geofence not Working for Granted Device

wldrns1 — Wed, 27 Nov 2019 22:38:15 GMT

My initial Post. I clarify she has Granted Access Rights.

Re: Geofence not Working for Granted Device

RSC1 — Thu, 28 Nov 2019 00:41:39 GMT

When my wife got home, her app was open and was logged in. I closed the app and reopened it an she was in zone.

Re: Geofence not Working for Granted Device

wldrns1 — Sat, 30 Nov 2019 15:10:15 GMT

Still not working. Still no help.

Re: Geofence not Working for Granted Device

wldrns1 — Wed, 04 Dec 2019 13:34:48 GMT

Still not Reply or Help

Re: Geofence not Working for Granted Device

JamesC — Wed, 04 Dec 2019 17:02:12 GMT

Our team is aware that some users are experiencing issues with the geofencing capability on iOS. Arlo is working with our technology partner to resolve this issue expeditiously and we expect to deliver a resolution shortly. We apologize for the inconvenience and appreciate your patience while our team is working to improve the experience.

JamesC

Re: Geofence not Working for Granted Device

Lantzjm — Tue, 10 Dec 2019 04:14:59 GMT

I am having the same issue with my wife’s iPhone XR. Geofencing will not recognize unless the app is opened. As soon as the app is opened the mode changes. My XR is main phone and the iPhone 7 both work with geofencing.

Re: Geofence not Working for Granted Device

Jeem — Wed, 11 Dec 2019 04:03:51 GMT

For the love of the higher power JamesC!!! How many times have we been here with geofencing.

Was all good (FINALLY after many many months of instability) until the last update 2.11.1 November 19th on iOS, then once again your devs shot themselves in the foot. One thing though, their bugfix list per release has improved greatly.

Expeditiously is now +6 days since your reply.

What gives JamesC. Crack the whip on your devs.

Re: Geofence not Working for Granted Device

Babik22 — Wed, 11 Dec 2019 14:13:43 GMT

Been having issues with Geofencing daily. How can key feature on Arlo cameras not work for so long. If anything it should work with IOS. This is ridiculous.

Re: Geofence not Working for Granted Device

wldrns1 — Wed, 11 Dec 2019 21:55:36 GMT

Two questions:
1: Is anyone on a monthly plan having geofence issues?
2: Is there a Base or Bases that do NOT have geofence issues?

Re: Geofence not Working for Granted Device

wldrns1 — Sat, 14 Dec 2019 20:11:34 GMT

Two questions:
1: Is anyone on a monthly plan having geofence issues?
2: Is there a Base or Bases that do NOT have geofence issues?

Re: Geofence not Working for Granted Device

Athina — Thu, 19 Dec 2019 04:48:19 GMT

Not just iOS but Android too.

Re: Geofence not Working for Granted Device

Athina — Thu, 19 Dec 2019 05:04:13 GMT

So, I found another post stating that if you move your geofence location away from your place, save it. Then relocate it to where you want and save it, the geofencing will work.
I tried it. It worked.
Perhaps Arlo need to build in a forced refresh of the geofence into their software? Hint, hint.

Re: Geofence not Working for Granted Device

wldrns1 — Thu, 19 Dec 2019 11:09:54 GMT

I have tried all of the solutions offered to date including this one. The system always returns to dysfunctional Geo after a period of time. I've had my setup for a number of years. Geofence initially appeared to be a slick feature. I am close to deciding the feature can no longer be depended on and probably never will be. Can someone please answer my 2 questions above?

Re: Geofence not Working for Granted Device

wldrns1 — Thu, 19 Dec 2019 11:19:48 GMT

Granted device entered Large radius Geo Zone last nite. Admin stayed out of zone to observe. System did not switch from armed to disarmed until she was pulling in the garage and also detected motion/captured/alarmed. System is now manually switched to Disarmed by Admin. Admin device seems to work correctly. Case 41307489. Replies have been sent to 24/7 Support. PLEASE ADVISE!!!

Re: Geofence not Working for Granted Device

wldrns1 — Thu, 19 Dec 2019 11:24:03 GMT

Both Devices Updated to Arlo 2.12 & iOS 13.3 pre-test. Locations are both ON. Arlo set to ALWAYS. Device names match. Large Radius. Have not tried switching things off/on etc because I'm sick of having to do this. PLEASE ADVISE!!!

Re: Geofence not Working for Granted Device

wldrns1 — Fri, 20 Dec 2019 10:30:23 GMT

Two questions:
1: Is anyone on a monthly plan having geofence issues?
2: Is there a Base or Bases that do NOT have geofence issues?

Re: Geofence not Working for Granted Device

wldrns1 — Sun, 29 Dec 2019 12:21:55 GMT

I decided to try a few things while waiting for Arlo to resolve this issue. It's been over one month. Currently the system Mode is Disarmed. App and iPhones are set properly and up to date per Arlo's written instructions via the last fix. I relocated the Base, removed the Flash Drive, uninstalled/reinstalled the App on the Granted etc.

This weekend my Password no longer worked for the login/Community Site. I did not change it. Via phone Arlo said a special character was needed. The Arlo Pop-up criteria did not state any special character requirement and my longtime Password did satisfy the pop-up criteria. I followed procedure for Forgot Password including a special character and Login now works.

Next I did a Geo test taking both Admin & Granted Devices out of Geo Zone. There are no other Devices. Admin worked normally. Granted did not switch to Out of Zone. Upon re-entering Zone, Admin worked normally the Granted switched TO Out of Zone. Granted seemed to work the opposite/backwards.

This Geo feature of this system is easily the most problematic 'tech' thing I own. Support communication via Open Case and this Board also leaves MUCH to be desired. All I hear is 'We're working on it'. All I'm instructed to do is try this/try that, all of which are very basic things. I'm a long time customer. I understand settings need to be correct and verified by Arlo.

If my Model won't ever work, Arlo say so, and tell me which one does work. I've asked this question without any reply.

Arlo, something is clearly wrong with your operation. Whatever it is, the impression you leave Customers with is you don't care much beyond 'lip service'.

Re: Geofence not Working for Granted Device

Lantzjm — Sun, 29 Dec 2019 16:25:13 GMT

I think I might have found a fix for now. I took fingerprint and face identification off of the Arlo settings. My thought is that the phones are not logged in for geofencing to work. I then set all three phones to two step authentication. This has let the geofencing work again for now.