topic Re: Arlo tech Support needs Tech support in Arlo Pro

Help with Tech Support - Charging fault error message

glmccready — Mon, 16 Dec 2019 22:30:30 GMT

Arleo tech support si nearly worthless. Everytime I try Chat is doesn't work. I email, and get a canned answer, and then no follow up. I call, tell them I'm in wheelchair, and they tell me to climb a ladder hands unplug my camera! HELLO!!! I'm in a wheelchair! One of my cams gets constant charging faults. Sent in receipts and pics, can only attach one file. Have to figure out how to do a zip file, and THEN it has to be less than 3 mb. Finally try to send it! This....see pics! Worthless on so many levels. I'm disabled, sometimes unable to move, a weird muscle disease, and like to know what is going on around my house. I wonder if this will post? Guessing on another error message!

Re: Arlo tech Support needs Tech support

ShayneS — Mon, 16 Dec 2019 22:28:46 GMT

Hi @glmccready

Are you still experiencing this issue with your camera(s)? were you able to get the documentation to the support agent?

Re: Arlo tech Support needs Tech support

glmccready — Tue, 24 Dec 2019 20:51:26 GMT

Worthless. Keep getting emails, and “successfully” submitted documentation 3 x, only to get an email today, that my case was “closed” because I didn’t respond. Also claimed to have called, which, if they did, they did not leave a message.

Re: Arlo tech Support needs Tech support

glmccready — Tue, 24 Dec 2019 20:54:21 GMT

Pics

Re: Arlo tech Support needs Tech support

glmccready — Tue, 24 Dec 2019 21:02:44 GMT

Case closed?......

Re: Arlo tech Support needs Tech support

ShayneS — Fri, 27 Dec 2019 22:12:52 GMT

Hi @glmccready

I apologize for the inconvenience, I have escalated your case and Customer Support will be reaching out to you as soon as possible.