topic Re: Slow logging into app, slow pulling up library Arlo Pro in Arlo Pro

Slow logging into app, slow pulling up library on iPhone and iPad. Tried resetting Base and router.

fred7157 — Tue, 31 Dec 2019 17:03:50 GMT

Hi,

I've had the Arlo system for a couple of years now. I have a mix of Arlo and Arlo Pro cameras, 5 of them.

I've noticed the past month when launching the application from my iPhones or iPads that it logs in very slowly and once you are logged in it takes a while to pull up the library.

Nothing has changed on my end, same router, same bandwidth. To rule out my network I tested logging in and accessing the library from my cell phones while away from my home, 1 is TMobile and 1 is Verizon, I get the same slowness on both. I've reset the base station as well as my home router. I ran a bandwidth test and am getting 100 megs up and down.

Wondering how I can fix this? Or if this is in some way due to Arlo separating from Netgear.

Re: Slow logging into app, slow pulling up library Arlo Pro

fred7157 — Fri, 27 Dec 2019 20:32:27 GMT

I just downloaded the Arlo Legacy app from the app store and it works nice and quick like it is supposed to. It must be the new Arlo app.

Re: Slow logging into app, slow pulling up library Arlo Pro

NormCouturier — Mon, 30 Dec 2019 13:52:19 GMT

@fred7157 - I was having the same problem. Check out this other thread for a solution - it worked for me:

https://community.arlo.com/t5/Arlo-Pro/New-Arlo-app-is-slow-amp-unresponsive-Recording-not-showing-up/m-p/1728996#M63147

Norm