topic Re: Geofencing problems: device unavailable, old-non-existing-device appears in Arlo Pro

Geofencing problems: device unavailable, old-non-existing-device appears

unhappyarlouser — Tue, 24 Dec 2019 01:05:34 GMT

how do you remove a device that no longer exists from geofencing?

why does a current device show as unavailable in geofencing?

when emailing Arlo Support I get an error message saying the email form failed and to contact support. seems Arlo doesn't want to do support!!

Re: Geofencing problems: device unavailable, old-non-existing-device appears

ShayneS — Fri, 27 Dec 2019 19:56:05 GMT

HI @unhappyarlouser

Have you tried calling customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Geofencing problems: device unavailable, old-non-existing-device appears

wldrns1 — Sat, 28 Dec 2019 13:17:59 GMT

I got same Message...Password supposedly didn't satisfy Arlo's Criteria. It was the same email/password I always used for years. Error message didn't say anything about 'Special Characters'. Support said create a new password via 'Forgot Password' and include a Special Character. I did and issue is resolved. No explanation as to what/why from Arlo. Arlo's operational style is bizarre! Error message didn't say anything about 'Special Characters'.

Also Support says you CANNOT REMOVE old devices from Geo.