topic Re: Arlo Pro Won't record in Arlo Pro

Arlo Pro Won't record

Dibs2992 — Mon, 05 Aug 2019 18:12:01 GMT

I have had my camera in place for almost a year with no issues. After coming home today I noticed I did not receive a notification that it detected movement like it usually does, even though it is definitely still on, because the night vision lights up when I come into view. It hasnt been recording either and yes it is set to "armed" mode and should be recording for 10 seconds and sending me alerts.

Re: Won't record

ShayneS — Mon, 05 Aug 2019 18:12:32 GMT

Hi @Dibs2992

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Arlo Pro Won't record

MinM — Fri, 27 Dec 2019 10:10:37 GMT

Hello,

Got the same problem. Arlo pro wont record anything anymore.

steps I have taken:

reset the whole system

deleted the camera and added again

deleted the base station and reinstalled it again.

new battery pack in camera

nothing seems to work

Re: Arlo Pro Won't record

Jes20 — Fri, 27 Dec 2019 16:28:05 GMT

Same issue here on two separate houses. I’ve also recharged,reset system and removed and re-added each camera but they still don’t work. On one system 2 cameras won’t allow me to view video when I press play but they synced fine. I’m guessing it’s a software update that recently got pushed out since I can’t believe most all my cameras on two separate systems decided to break on the same day...

What do we do now? These systems are past the 1 year mark...

Re: Arlo Pro Won't record

ShayneS — Mon, 30 Dec 2019 21:36:08 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Pro Won't record

Jes20 — Tue, 31 Dec 2019 04:53:57 GMT

I read through support articles but did not call support however I did do another restart with the cameras right next to the base station today and then are now working. I did this before but it didn’t work in the past so I have no idea what made it work today. Anyway I had a few days with no cameras but all is back to normal.