topic Re: Base station offline Arlo pro in Arlo Pro

Base station offline Arlo pro

Lx1x — Fri, 27 Dec 2019 05:46:43 GMT

Anybody else having issue with app/web saying base is offline? All three lights all green. Rebooted it couple times. internet/middle light is blinking so it's connected but can't see on app or web.. saying its "offline". TIA

Re: Base station offline Arlo pro

Depchiefdd — Fri, 27 Dec 2019 06:44:05 GMT

Mine is off line. No light for internet connection. Tried trouble shooting.

Re: Base station offline Arlo pro

StephenB — Fri, 27 Dec 2019 13:23:22 GMT

@Depchiefdd wrote:
Mine is off line. No light for internet connection. Tried trouble shooting.

Not sure what you tried, but the troubleshooting steps are here: https://kb.arlo.com/996/My-Arlo-SmartHub-or-base-station-is-offline-how-can-I-troubleshoot-it

You can ignore step 7 - the ports will be open on a home router, and of course it worked before.

@Lx1x wrote:
Anybody else having issue with app/web saying base is offline? All three lights all green. Rebooted it couple times. internet/middle light is blinking so it's connected but can't see on app or web.. saying its "offline". TIA

You could try resetting the base. https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

If that fails, contact support: https://www.arlo.com/en-us/support/contact.aspx

Re: Base station offline Arlo pro

Sc4602 — Fri, 27 Dec 2019 15:11:11 GMT

Yes I’m having same problem after we lost power

I can’t get back online

Re: Base station offline Arlo pro

ShayneS — Tue, 31 Dec 2019 01:37:42 GMT

@Sc4602

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Base station offline Arlo pro

Depchiefdd — Tue, 31 Dec 2019 02:49:53 GMT

It came back on by itself after a short period of time. Not sure if was on my side or the system.