topic Re: Arlo smart forced Subscription issue in Arlo Pro

Arlo smart forced Subscription issue

Tayler — Fri, 20 Dec 2019 21:40:16 GMT

Hello I am writing in reference to the devices that I have. I am very upset and taken back at the fact that the two separate system I have operating in 2 different homes I am unable to see because it is forcing me to enroll into a subscription which I’ve never had to do before. This is an inconvenience and a complete rip off that I can not continue to protect not only my home but my uncles home whom of which is extremely ill. I need someone from your support staff to contact me as soon as possible in reference to this.

Re: Subscription

StephenB — Fri, 20 Dec 2019 12:36:15 GMT

@Tayler wrote:
Hello I am writing in reference to the devices that I have. I am very upset and taken back at the fact that the two separate system I have operating in 2 different homes I am unable to see because it is forcing me to enroll into a subscription which I’ve never had to do before.

It shouldn't be doing that unless you have more than 5 cameras (which also required a subscription before).

Re: Arlo smart forced Subscription issue

ShayneS — Fri, 20 Dec 2019 21:56:22 GMT

HI @Tayler

Which system are you having an issue with? the one in your home or the other? I see you have pro/pro 2 cams, there should be no issues with this system as long as it's 5 cameras or less.

Re: Arlo smart forced Subscription issue

storgeman — Sun, 22 Dec 2019 19:15:19 GMT

I received that message also. I only have 2 Arlo Pro cameras. To get out of it, you have to select the subscription option and then cancel out. Its kind of shocking and pushy ! If I wanted a subscription, I would buy one.