topic Re: Can't login - Session expired in Arlo Pro

Camera records, no playback on Iphone 8

BC7010 — Mon, 09 Dec 2019 18:48:31 GMT

Cameras will record but will not play back on I phone 8. I’ve tried just about everything except starting all over with install of complete system.

Re: Can't login - Session expired

ShayneS — Mon, 09 Dec 2019 18:49:44 GMT

Hi @BC7010

What App Arlo app version do you have installed on your iPhone & what is th OS version the phone is currently running?

Re: Can't login - Session expired

BC7010 — Mon, 09 Dec 2019 19:46:30 GMT

Arlo app on the phone is version 2.11.1 (1679).
The Phone is an I Phone 8 currently running version 13.2.3, which is the latest version.

As soon as I leave my home(wifi connection)everything seems to be working fine? Which if that's the case I'm ok with it, cause that's when I want to view it.
As a side bar, I had one camera in the original purchase that the battery indicator show low almost immediately at about 25% but stayed there and worked, I should have sent it back but didn't. Now it shows 7% and will drop out until I reinstall the batteries. I ordered a replacement yesterday and it is due to arrive tomorrow. I think I'm going to reset the base and reinstall all three cameras and see what happens.

Comments by you are certainly welcome.

BC7010.

Re: Can't login - Session expired

ShayneS — Wed, 11 Dec 2019 21:15:57 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Can't login - Session expired

BC7010 — Sun, 15 Dec 2019 15:19:41 GMT

I didn't have to contact customer service, everything started working. I think it may have been a case of not having the cameras on for an extended period of time and updates not being done on a regular basis.