topic Re: | Arlo Pro 2 Wire-Free Camera in Arlo Pro

Been trying to charge one of my 10 cameras without success. Tried removing battery and from hub.

JD56 — Fri, 06 Dec 2019 22:40:44 GMT

Hi all,
I’ve been trying for weeks to charge one of my 10 cameras without success.
I’ve tried the usual removing the battery leaving it standing, then inserting the charger without battery.
I’ve also remove it from the hub.
The sync button does nothing at all.
On first connect of the charger the blue light is static for 1 second and then goes off again the sync button does not respond.
Has anyone else been through this torture and can advise of a work around / solution please?
I go through this regularly with the other cameras but this one is very stubborn!
Many thanks
Jonathan

Re: | Arlo Pro 2 Wire-Free Camera

JessicaP — Fri, 06 Dec 2019 22:41:41 GMT

Hey JD56,

Try looking at this article to see if that helps you out: My Arlo Pro or Arlo Pro 2 camera battery isn’t charging; what do I do?

Otherwise, contact the Support Team so they can further investigate this issue. You will find several options for contacting support in the provided link.

Re: Been trying to charge one of my 10 cameras without success. Tried removing battery and from hub.

JD56 — Wed, 18 Dec 2019 08:05:57 GMT

Just tried to send e mail on line to support but doesn’t go through due to error?
Is there an e mail address for support please I can send this to?

Re: Been trying to charge one of my 10 cameras without success. Tried removing battery and from hub.

jguerdat — Wed, 18 Dec 2019 12:28:21 GMT

Email has been sporadic and faulty for years. Use chat or phone.