topic Re: motion detection sends false alerts in Arlo Pro

motion detection sends false alerts

Furloea — Tue, 31 Jan 2017 23:12:34 GMT

I purchased this system before Christmas and really enjoy it, however I have 1 camera that goes off for no reason. It doesn't do it all of the time, but when it does, it will go off every minute for 10-15 minutes. I've adjusted the sensitivity down to 60 and still have the issue. All of my other cameras are set to 80 and do not have this issue. I'm afraid to adjust the sensitivity lower and not catch any motion.

Re: motion detection sends false alerts

jguerdat — Wed, 01 Feb 2017 02:16:29 GMT

Sounds like a hardware problem. Open a case with support.

Re: motion detection sends false alerts

JamesC — Wed, 01 Feb 2017 19:01:41 GMT

Furloea,

A good way to further isolate the issue would be to swap the problem camera with one that is behaving correctly. Then test to see if the issue follows the camera or remains at the location.

JamesC