topic Re: Charging Fault - KB Article? in Arlo Pro

Charging Fault error message

Curls0909 — Mon, 24 May 2021 17:29:42 GMT

My batteries on 2 of my Arlo cameras were getting low and I decided to bring them in and charge them up. Up to this point they have been working great. However, when I plug the camera in to begin charging a message on my mobile app shows up and states the following: "A charging fault has been detected. Unplug and reconnect the charger from the camera side of the plug. If this error message persists, see KB article for Charing Faults" I have reviewed quite a few troubleshooting chats and nothing seems to work and the message persists. Also, I can not find the "KB Article". Can anyone help me out as the cameras are only 1 year old. Thank you for your time!

Re: Charging Fault - KB Article?

TomMac — Tue, 23 Apr 2019 15:51:24 GMT

Under FAQs....

maybe this one? https://kb.arlo.com/000059145/My-Arlo-Pro-or-Arlo-Pro-2-camera-battery-isn-t-charging-what-do-I-do

Re: Charging Fault - KB Article?

ajen7118 — Mon, 15 Jul 2019 22:55:22 GMT

Hi,

I purchased the Arlo Pro from Costco in 2018. Recently, i noticed that when i plugged in the power cable into camera, it didnt charge at all. Even the spare battery, it wouldnt charge a all. There is a message "KB article for Charging Faults".

i did reboot my base or remove battery and plug in. None of them worked.

Does anyone have this experience please help? Thank you.

Re: Charging Fault - KB Article?

UmarMuhammad — Thu, 26 Sep 2019 04:51:26 GMT

Same problem here... is it because of some software push ?

Re: Charging Fault - KB Article?

ShayneS — Mon, 24 May 2021 17:27:39 GMT

Hi @UmarMuhammad

Please reach out to our customer support team to further investigate this issue. I have attached the link here for you - Arlo Tech Support

Re: Charging Fault - KB Article?

Roxane — Tue, 01 Oct 2019 16:00:31 GMT

did you ever solve your problem? I have the same problem with mine.

Re: Charging Fault - KB Article?

ajen7118 — Tue, 01 Oct 2019 16:09:39 GMT

What I did was I switched battery to another camera and it did charge.

Re: Charging Fault - KB Article?

Roxane — Tue, 01 Oct 2019 16:59:03 GMT

did you ever solve your problem I am having the same one

Re: Charging Fault - KB Article?

JacobHolleman — Tue, 01 Oct 2019 18:11:06 GMT

Im having the same issue, waiting on tech support.

Re: Charging Fault - KB Article?

Roxane — Tue, 01 Oct 2019 18:17:59 GMT

please let me know if you get an answer

Re: Charging Fault - KB Article?

UmarMuhammad — Tue, 01 Oct 2019 21:19:02 GMT

Seems like that there was a recent update that is causing this problem. This should be fixed by charging through the original charger and cable.

I had to call the customer support to get the replacement charger. Will update this thread once I get it and the problem is resolved.

Re: Charging Fault - KB Article?

Roxane — Wed, 02 Oct 2019 13:21:59 GMT

I am using the original cable and charger and it is still giving me the same message. If it is a software issue they had better hurry with a fix.

Re: Charging Fault - KB Article?

StephenB — Wed, 02 Oct 2019 18:12:30 GMT

@Roxane wrote:

I am using the original cable and charger and it is still giving me the same message. If it is a software issue they had better hurry with a fix.

How many cameras do you have? If more than one, are you seeing this issue on all of them?

Re: Charging Fault - KB Article?

ajen7118 — Wed, 02 Oct 2019 18:20:59 GMT

I have 3 cameras but only one gives me this error message. Not sure if it is charger’s issue but might be a camera battery connector issue. Hope Arlo can look into this

Re: Charging Fault - KB Article?

StephenB — Wed, 02 Oct 2019 18:39:12 GMT

@ajen7118 wrote:
I have 3 cameras but only one gives me this error message. Not sure if it is charger’s issue but might be a camera battery connector issue. Hope Arlo can look into this

If only one camera gives the message, then the charger and cable are ruled out.

Try swapping the battery with a camera that works, and see if the problem moves with the battery or stays with the camera.

Also, look at the connector in the camera. If it looks dirty or corroded, try gently cleaning it.

Re: Charging Fault - KB Article?

Roxane — Wed, 02 Oct 2019 20:50:07 GMT

I only own one camera, I plugged my phone in using the charger and the charger worked fine so charger is not the problem. Connections all look clean on my camera. My camera still works fine but the battery is down to 16%. I tried chat support but apparently that is down . Arlo has terrible customer service.

Re: Charging Fault - KB Article?

bsmalls — Fri, 18 Oct 2019 16:00:05 GMT

I am having this issue on all my cameras but the cable will charge other items. I've swapped batteries, plugged in and out, nothing works. The batteries are dead but when you plug in the camera it will allow you to activate it so there is clearly power going to them. Just not sure whey the battery won't charge. Any thoughts on this?

Re: Charging Fault - KB Article?

ShayneS — Fri, 18 Oct 2019 16:16:38 GMT

Hi @bsmalls

I would suggest contacting customer support regarding this issue. I have attached the link here for you - Arlo Tech Support

Re: Charging Fault - KB Article?

UmarMuhammad — Fri, 18 Oct 2019 17:27:54 GMT

I had the same problem when I was charging them through non-Arlo wall charger.
Try charging them through Arlo charger.

Re: Charging Fault - KB Article?

Maryjr88 — Mon, 21 Oct 2019 21:24:45 GMT

@StephenB I am getting the same error message. But the camera is still charging. While I was looking for an article on the issue, it went from 12% to 16%.

topic Re: Charging Fault - KB Article? in Arlo Pro

Charging Fault error message

Re: Charging Fault - KB Article?

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