topic Re: Divices disappeard on new app in Arlo Pro

Devices disappeared on new app

Rachelsarlo — Mon, 18 Nov 2019 23:59:44 GMT

I had been using the new app and suddenly all of my divices disappeared. I tried to reconnect them but no divices are found when I try. So frustrating. Please help!

Re: Divices disappeard on new app

michaelkenward — Sun, 17 Nov 2019 11:30:08 GMT

What app are we talking about here? Android? iThing?

Does the VMC4030 bit mean that you have a Pro 2 system?

Re: Divices disappeard on new app

AsoloHeart1955 — Sun, 17 Nov 2019 14:36:39 GMT

All of my cameras did this while I was setting up different brand because always an issue with this system. My view names were changed over 6 times I changed PW and even added other option. I have not used or downloaded the new version so it was during the base updates they messed us up big time. I have to charge batteries every couple days but use arlo a lot.. Till now. I am not happy with my multiple cameras and spend more time charging, adjusting, resetting and reconnecting them than it is worth. I was up all night because it happened just as I got all my cameras set and named and added to Alexia. Then poof I had nothing. This went on for hours in the middle of the night and in fear I was hacked I changed pw and then it still happened so I had to remove all my cameras. I had two accounts and was going to buy to get all one one then poof all was gone. I put two cameras back online and they have changed their names every hour or so. So tired of the hassle. When they get it fixed I will put my cameras back online unless I find how much I really love my new IP camera. Half the cost half the hassle. Anyone want 7 cameras? Of courser one stays pink and one looses connection constantly. And the other eat batteries. I always have the charger going.

Re: Divices disappeard on new app

Rachelsarlo — Tue, 19 Nov 2019 00:00:51 GMT

Thanks @michaelkenward

I have the android app. I have the Arlo Pro VMS4430.

Re: Divices disappeard on new app

ShayneS — Fri, 22 Nov 2019 16:53:18 GMT

Hi @Rachelsarlo

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support