topic Re: Comera Pro 2 does not light blue light in Arlo Pro

Pro 2 does not illuminate blue light

RafiqueM — Thu, 21 Nov 2019 17:55:35 GMT

My camera Pro Model VMC4030 was working ok . due to low battery , I connected it with power supply ( which comes with the set ) . application showing camera off-line . I tried to re sync " No blue light from Camera " camera serial number

is 4xh16c75b6ca3.

powered off ( removed the battery for 30 minutes ). . removed power from base station , removed all config . even the other working camera .( for almost one hour ) . Reconnect base to internet and power , add the good working camera model VMC4030 SERIAL # 4XH16C7PB350A and connected with base station successfully . how ever the bad camera still does not show blue light when pressing the sync button in the camera . please assist me . thanks

Re: Comera Pro 2 does not light blue light

StephenB — Wed, 20 Nov 2019 23:25:28 GMT

@RafiqueM wrote:

the bad camera still does not show blue light when pressing the sync button in the camera .

Did you try removing the battery and reinserting it before you sync?

Maybe also confirm that the battery is charged?

Re: Comera Pro 2 does not light blue light

RafiqueM — Thu, 21 Nov 2019 17:57:24 GMT

Yes @StephenB , I did remove the battery for around 30 minutes . I have two cameras , ( one is synced and no issue )

I swapped the battery from good camera to bad and from bad to good. Good camera is still good and the bad one

still bad with the Good battery . I can feel that the camera body is little " warmer " than the good one .

Please let me know if anything else to be done . Many thanks for the support

Re: Comera Pro 2 does not light blue light

StephenB — Thu, 21 Nov 2019 18:19:23 GMT

If the sync button won't work with a fresh battery, then it is possible that the camera has failed.

Not sure how long you are holding down the sync button, but you could try holding it longer on the camera. Normal guidance it to hold it down for about 2 seconds.

You could try support next. https://www.arlo.com/en-us/support/contact.aspx

Re: Comera Pro 2 does not light blue light

RafiqueM — Thu, 21 Nov 2019 18:21:37 GMT

I pressed it for more than 2 seconds ( like good one ) and its not responding

Re: Comera Pro 2 does not light blue light

StephenB — Thu, 21 Nov 2019 18:39:01 GMT

@RafiqueM wrote:

I pressed it for more than 2 seconds ( like good one ) and its not responding

Then I think you'll need to try support.