topic Re: App just flashes for a second then closes and reopens over and over on my s5 phone in Arlo Pro

Arlo app will not load on my Android device running Android 7.0

Tobypatch — Thu, 21 Nov 2019 15:55:35 GMT

After an update last night arlo app on my s5 cell phone will not load. It tries to but flashes off and on over and over. App will still open on the same phone with the legacy mode. I've uninstalled and reinstalled repeatedly.

Arlo pro app crashes

Assomption — Thu, 21 Nov 2019 14:00:05 GMT

On my Samsung Tab, the app keeps on crashing. When I try to open it, it keeps on trying but it won't open. I uninstalled it and install it again and it keeps crashing. Works with my Apple products

Arlo upgrade not working

DrummerMan — Thu, 21 Nov 2019 15:27:37 GMT

Samsung s5, received an update today to a working Arlo app. After the update, the app just keeps showing the splash screen and then reloading, then showing the splash screen and reloading. I never get to the login page. I uninstalled and reinstalled with the same results. I cleared the cache in Chrome with no positive results. Ideas?

Re: arlo app 2.10 (1478) crashing on iOS 10.3.3

D97T — Thu, 21 Nov 2019 15:34:26 GMT

Android 7. App opens to arlo with bird then blanks and shows same screen again over and over. Cameras all work via pc web portal. This happened after 11-20-19 update.

Re: App just flashes for a second then closes and reopens over and over on my s5 phone

JessicaP — Thu, 21 Nov 2019 15:44:21 GMT

Hi everyone,

Could you let us know what Android OS version and Android phone/tablet device you are using?

Re: App just flashes for a second then closes and reopens over and over on my s5 phone

JimNasium — Thu, 21 Nov 2019 15:49:38 GMT

Same launch issue on Galaxy S6. Android version 7.0

Re: App just flashes for a second then closes and reopens over and over on my s5 phone

D97T — Thu, 21 Nov 2019 15:48:18 GMT

Android 7.0 on samsung galaxy 6 phone.

Re: App just flashes for a second then closes and reopens over and over on my s5 phone

DrummerMan — Thu, 21 Nov 2019 15:57:18 GMT

Samsung S5 - 6.0.1, KNOX 2.6,

Re: App just flashes for a second then closes and reopens over and over on my s5 phone

Tobypatch — Thu, 21 Nov 2019 16:06:43 GMT

My phone is a samsung S5 sm-g900v 6.0.1

Re: Arlo app will not load on my Android device running Android 7.0

Tobypatch — Thu, 21 Nov 2019 16:46:49 GMT

My S5 is doing the same thing after the uplate yesterday.

Re: Arlo app will not load on my Android device running Android 7.0

JessicaP — Thu, 21 Nov 2019 16:47:14 GMT

The development team is looking into these reports where users are experiencing problems with logging onto the Arlo app on their Android device running Android 7.0 or older. Once we hear any new information/update, we'll be sure to share with the community.

Re: Arlo app will not load on my Android device running Android 7.0

Tobypatch — Thu, 21 Nov 2019 16:51:49 GMT

Hey Jessica. I had an older samsung s 4 and guess what ? I was able to put the knew updated app on it and it works fine! Very odd! Thing is its a deactivated phone. So I can only use it at home connected to wifi

Re: Arlo app will not load on my Android device running Android 7.0

D97T — Thu, 21 Nov 2019 17:03:21 GMT

In the meantime how can I get back to the prev version?

Re: App just flashes for a second then closes and reopens over and over on my s5 phone

ARLO_ROCKS — Thu, 21 Nov 2019 17:44:00 GMT

Same thing is happening to me since the update yesterday. Running Android 7 on a Samsung Note 5

Re: App just flashes for a second then closes and reopens over and over on my s5 phone

ARLO_ROCKS — Thu, 21 Nov 2019 17:46:28 GMT

This is what everyone has been referring to. This is why I am apprehensive about buying any more of your cameras. The software gets updated automatically with no knowledge to the consumer. I am at work right now with no view of my animals. If I had a sick mother at home which I will eventually I would have no access right now. Consumer needs to have some control over the updates and they shouldn't be sent out unless they are fully tested. We should not be the beta testers you should be

Re: App just flashes for a second then closes and reopens over and over on my s5 phone

Tobypatch — Thu, 21 Nov 2019 17:51:34 GMT

Seems to be a samsung issue to me but it is working on my older s4 and my rca tablet and my grandaughters google pixel 3xl . I agree with you arlo-rocks. This is terrible for us that have kids and animals to keep our eyes on!

Re: Arlo app will not load on my Android device running Android 7.0

Tobypatch — Thu, 21 Nov 2019 17:53:10 GMT

I had to go back to Google play store and download the arlo legacy to get mine to work again for now till they remove it for good.

Re: Arlo app will not load on my Android device running Android 7.0

JimNasium — Thu, 21 Nov 2019 18:01:30 GMT

Yes, legacy app works for me too.

Re: Arlo app will not load on my Android device running Android 7.0

Tobypatch — Thu, 21 Nov 2019 18:05:53 GMT

I'm not real upset right now as long as legacy is working but I will be very upset if they take it before fixing the other apps issue!

Re: Arlo app will not load on my Android device running Android 7.0

Henry567 — Thu, 21 Nov 2019 18:16:39 GMT

Same issue with Google Nexus 6 on Android 7.1.1.