topic Re: Constant False Alarms in Arlo Pro

Constant False Alarms

frodo4eva — Sun, 03 Nov 2019 18:20:10 GMT

Hello Community!

I have seen a lot of posts on this issue and have yet to see any kind of resolution. I get constant false alarms and have tried all the recommendations shown here. Bottom line - is this fixable or will have to shell out money to buy a new camera (which I think would be really absurd for something that should not be happening). Would Arlo at least offer something, anything to rectify this? Clearly its an ongoing problem for many but unfortunately my camera is past warranty period.

Thanks for everyone's input.

Re: Constant False Alarms

jguerdat — Sun, 03 Nov 2019 19:43:56 GMT

You didn't specify what you have tried. Are you changing the sensitivity setting in your modes and rules? Have you removed the camera from Settings, My Devices and resynced it?

Re: Constant False Alarms

frodo4eva — Sun, 03 Nov 2019 20:38:13 GMT

Hi! Thanks for answering. Yes, have even saved the sensitivity to 1 and still has false alarms. Tried re-Sync, reset, take battery in and out, delete and re-install - etc. unfortunately same result 😞

Re: Constant False Alarms

jguerdat — Mon, 04 Nov 2019 13:22:56 GMT

I'd contact support using the link at the bottom here.

Re: Constant False Alarms

frodo4eva — Mon, 04 Nov 2019 20:18:31 GMT

Unfortunately that’s a dead end on this issue.....

Re: Constant False Alarms

ShayneS — Mon, 04 Nov 2019 21:31:45 GMT

What do these false alarms consist of? When did this issue start occurring?

Re: Constant False Alarms

frodo4eva — Mon, 04 Nov 2019 22:37:36 GMT

The camera sends a false alarm every few minutes, usually in intervals of 2-4 minutes. There is no movement or anything when viewing the recording. Started occurring with the last 2 months at most, possibly sooner.

Re: Constant False Alarms

ShayneS — Mon, 04 Nov 2019 23:17:29 GMT

Is this happening on all of your cameras?

Re: Constant False Alarms

frodo4eva — Tue, 05 Nov 2019 00:13:49 GMT

No, just the one.

Re: Constant False Alarms

ShayneS — Tue, 05 Nov 2019 21:39:29 GMT

@frodo4eva

I would suggest contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Constant False Alarms

ddonalds — Thu, 14 Nov 2019 00:01:47 GMT

I to am getting alarms every 5 minutes.

I have swapped cameras and it is happening on both cameras

I have repositioned the cameras to have a different view but is still happening

I have turned down the sensitivity with no change

I have recharged, disconnected, rebooted everything but no change

This started about a month ago and is driving me insane!

One thing I have noticed that it seems to be when the sun is shining outside. However as I say, the camera has been in this position for a year with no issues. Could it be the base station?

I have tried to log in to tech support but it wont let me with my pass word - even though I have changed it and can log into this forum and the actual system!

Re: Constant False Alarms

StephenB — Thu, 14 Nov 2019 12:25:53 GMT

@ddonalds wrote:

I have tried to log in to tech support but it wont let me with my pass word - even though I have changed it and can log into this forum and the actual system!

Maybe try calling them. Phone numbers for various geographies are here: https://www.arlo.com/en-us/support/contact.aspx