topic Re: iPhone gets stuck at discovering device in Arlo Pro

iPhone gets stuck at discovering device

BTRoop — Tue, 31 Jan 2017 03:21:03 GMT

Hello!

We have successfully set up our Arlo Pro cameras and the app on my iPhone works fine, but I invited my husband and he is getting stuck at "Discovering Device" it can't seem to find his iPhone?? Not sure why my is workig properly, but I can't get his set up.

Thanks for your suggestions!

Re: iPhone gets stuck at discovering device

jguerdat — Tue, 31 Jan 2017 13:30:58 GMT

It sounds like he's trying to performa a system setup which isn't what's needed. He should have received an email with directions - did he? Did he follow the steps in that email? Once the invitation is accepted and acted on, he would simply log on and see the cameras.

Re: iPhone gets stuck at discovering device

BTRoop — Tue, 31 Jan 2017 13:58:20 GMT

He received the email and we clicked on the link that said create an account. He created an account and it said we needed to setup the Arlo device. I have read in other posts about "accepting" the invitation, but he never received an email like that. It was only a "create an account" email. Is there something we're missing?

Re: iPhone gets stuck at discovering device

jguerdat — Tue, 31 Jan 2017 17:39:26 GMT

You did use Settings, Grant Access to do this, right?