topic Re: Arlo device is offline 1 of 2 CAMs in Arlo Pro

Arlo device is offline 1 of 2 CAMs

Chrom — Fri, 27 Jan 2017 14:06:29 GMT

Received two CAM Arlo PRO package. Followed all instructions and successfully added and viewed first of two CAMS. Attempted second CAM and either would not sync or took forever to sync. Once shown in APP the second CAM quickly stated device is offline. This happened a few times without correction. Reset CAM following protocol and end result is still the same. This appears to be an ongoing issue as noted throughout the community. Not a happy first time user.

Re: Arlo device is offline 1 of 2 CAMs

jguerdat — Fri, 27 Jan 2017 20:25:24 GMT

Is the battery charged? You might want to try plugging it in and see if the same thing happens.

Re: Arlo device is offline 1 of 2 CAMs

Gti337 — Sun, 29 Jan 2017 07:46:47 GMT

This is happening to me right now. I got the package that comes with 4 cameras, and one of them its doing what you said before about stating device offline. I already opened a case with support just waiting on the responde or help.

Re: Arlo device is offline 1 of 2 CAMs

JamesC — Mon, 30 Jan 2017 19:22:57 GMT

Chrom,

As suggested above, did you try plugging the camera in? Do you still see the same behavior? Please let us know.

JamesC

Re: Arlo device is offline 1 of 2 CAMs

Natt1979 — Tue, 31 Jan 2017 01:08:20 GMT

Same thing here, only 1 camera got messed-up. I removed my device from my cellphone, I might add it later when I get home. One more that I noticed, that the battery charge went down so fast. Unlike the other 3 cameras.

Re: Arlo device is offline 1 of 2 CAMs

watchdog99 — Tue, 31 Jan 2017 12:25:31 GMT

what I've noticed is when a camera goes offline and remains offline it drains the battery pretty fast. probably due to it repeatedly trying to reconnect to the base.

Re: Arlo device is offline 1 of 2 CAMs

greatoz99 — Tue, 31 Jan 2017 13:25:37 GMT

Similar thing happened with me, I had a 2 camera kit, one camera quickly went offline. After walking thru troubleshooting steps with support they sent me a new battery. Started happening again, they are replacing my camera.

Note above make sense that the battery drains quicly trying to attached to base station...but it's either the battery or the camera, so it makes sense just to get them both replaced..

Re: Arlo device is offline 1 of 2 CAMs

Natt1979 — Tue, 31 Jan 2017 15:02:06 GMT

That exacty what happened to mine, what i did i remove rhe battery. And charge it, and i will try to add device again. I will see what happen next.