Cameras were working but Base won't connect to internet. Don't see "My Devices" option.

Hncam27 — Wed, 06 Nov 2019 16:46:08 GMT

The cameras were working and all of a sudden the base won’t connect to the internet. When I go into the settings I do not get “My Devices” option. Can anyone help.

Re: Can not Connect Base to App VMB3500

StephenB — Tue, 05 Nov 2019 14:38:20 GMT

There are some troubleshooting steps here: https://kb.arlo.com/996/My-Arlo-SmartHub-or-base-station-is-offline-how-can-I-troubleshoot-it

Don't stress over step 7, since your base was connected before it's unlikely that ports have become blocked.

FWIW, one of my own bases misbehaved that way, starting in late October. I ended up removing all the cameras connected to that base, the doorbell, chime, and the base station itself from the account; then reset the base. Finally I re-added the base and the cameras, etc. It seems to be working now.

I do wish there was a better way - the process took me about an hour, even though the cameras and doorbell were all accessible.

topic Cameras were working but Base won't connect to internet. Don't see "My Devices" option. in Arlo Pro

Cameras were working but Base won't connect to internet. Don't see "My Devices" option.

Re: Can not Connect Base to App VMB3500