topic Arlo Pro been stuck on offline status for about 10 days. Tried syncing to camera to Base Station. in Arlo Pro

Arlo Pro been stuck on offline status for about 10 days. Tried syncing to camera to Base Station.

Ashley1987 — Mon, 04 Nov 2019 19:51:24 GMT

Help! Bought my mother these wireless cameras for Mother's day 2019. About 10 days ago the camera has been stuck in a offline status. I have done all the troubleshooting steps. Taking the battery in and out. I have synced the camera to the base several times, it says it synced then the blue light shuts off. I have reset the base, I have reset the internet. I'm at a loss. Could this camera be broke? Thank you!

Re: Arlo pro camera offline

StephenB — Fri, 01 Nov 2019 17:28:49 GMT

@Ashley1987 wrote:
About 10 days ago the camera has been stuck in a offline status. I have done all the troubleshooting steps. Taking the battery in and out. I have synced the camera to the base several times, it says it synced then the blue light shuts off. I have reset the base, I have reset the internet. I'm at a loss. Could this camera be broke? Thank you!

I suggest contacting support ( https://www.arlo.com/en-us/support/contact.aspx )

The camera or base station might have failed.