topic Re: Motion detection broken in Arlo Pro

One of my cameras stopped detecting motion

DigitalCK — Wed, 30 Oct 2019 21:36:14 GMT

I have a base with 4 cameras. One camera has stopped detecting motion. I have done motion detection test on the other three and they work as normal. The last camera will let me connect and view live video but the motion detection no longer functions on just that one.

I have tried the step of remove battery, delete device in app, wait 5 min, reinsert battery and readd to app with no luck

Re: Motion detection broken

jguerdat — Mon, 28 Oct 2019 12:11:47 GMT

Have you tried the Armed mode? That one should work when nothing else does. If no good, contact support using the link at the bottom here.

Re: Motion detection broken

DigitalCK — Tue, 29 Oct 2019 21:03:16 GMT

Hi @jguerdat

Yes I tried armed mode too.

Re: Motion detection broken

ShayneS — Wed, 30 Oct 2019 21:36:51 GMT

Have you tried to remove the camera from Settings > My Devices > Re-add it?

Re: One of my cameras stopped detecting motion

Jeeesstyles — Fri, 01 Nov 2019 07:22:49 GMT

I have the same issue with 2 of 5 cameras. Started after 10/27. Tried removing camera, power cycling the hub and adding the camera back. All the videos are still there when it comes back. Still won't record any motion activated videos but I can view live feeds.

Re: One of my cameras stopped detecting motion

ShayneS — Fri, 01 Nov 2019 16:42:25 GMT

Hi @Jeeesstyles

Do you happen to have activity zones created for these two cameras?

Re: One of my cameras stopped detecting motion

DigitalCK — Fri, 01 Nov 2019 16:57:39 GMT

Just back to update. Got with tech support and the camera is defective. Being replaced. Thanks for the tips y’all.

Re: One of my cameras stopped detecting motion

Jeeesstyles — Fri, 01 Nov 2019 20:30:02 GMT

No I do not have activity zones on these cameras

Re: One of my cameras stopped detecting motion

ShayneS — Fri, 01 Nov 2019 20:55:58 GMT

@Jeeesstyles

I would suggest contacting customer support regarding this issue. I have attached the link here for you - Arlo tech Support

Re: One of my cameras stopped detecting motion

Jeeesstyles — Thu, 14 Nov 2019 23:06:05 GMT

Couldn’t get thru to the live chat on my phone, but was able to power cycle the cameras and that fixed the problem (I have already deleted camera, cycled the hub, and re added cameras)