topic Re: Arlo pro keeps going offline/ and constantly recording when online in Arlo Pro

Arlo pro keeps going offline/ and constantly recording when online

Smoss2328 — Mon, 30 Jan 2017 05:57:08 GMT

OK after reading all the topics it seems the connectivity issue is a rampant hardware issue. So my brand new camera keeps loosing signal, and recording ghost motion. After some trouble shooting I found the motion recording was being caused by audio even though it was NOT set to record on audio.

I'm going to give this two more days and the camera is going back if that does not solve the problem the whole system is going back. Definitely disappointing compared to the old Netgear wireless system.

Re: Arlo pro keeps going offline/ and constantly recording when online

Smoss2328 — Mon, 30 Jan 2017 17:25:22 GMT

Ok follow up, so the cpu app lets you completly turn down the Mic Audio, so im goin to give that a try hopefully that solves the problem. TIP all you olks having issues where the camera keeps recording when nothing is happening try going into the web app not the mobile app and turning the sound all the way down. Al though you may not need to go all the way down I did as my camera picks up a lot of noise from a neary street. I might try adjusting it latter on but for now i turned it all the way down. I also adjusted the movement speed down to 20% which I may adjust back to 50% if I can verify the sound issue was the problem.

Has anyone else had this problem? And or tried this solution with the MIC adjustments?

Re: Arlo pro keeps going offline/ and constantly recording when online

JamesC — Tue, 31 Jan 2017 22:39:06 GMT

Smoss2328,

I am glad you were able to resolve the issue. Please let me know if you continue experiencing this issue in the future.

JamesC

Re: Arlo pro keeps going offline/ and constantly recording when online

Smoss2328 — Wed, 01 Feb 2017 04:44:08 GMT

It didn't work, it stopped the recording for a bit but once I triggered recording with actually motion it started recording continuously so I took the arlo pro system back to best buy and downgraded to the regular arlo system. If this doesn't work I'm going with the Samsung system.

Re: Arlo pro keeps going offline/ and constantly recording when online

Rickg737 — Mon, 10 Apr 2017 23:03:29 GMT

I've also reset my cameras put the sensitivity to 1% and the camera keeps recording it's killing my expensive batteries and the one thing I can say about arlo is they get two thumbs down👎👎

Re: Arlo pro keeps going offline/ and constantly recording when online

jguerdat — Tue, 11 Apr 2017 00:34:58 GMT

Are you setting sensitivity in your modes and rules or in the motion detection test? The latter doesn't set anything, it's just a test.