topic Re: Arlo Pro Device Offline Help in Arlo Pro

Arlo Pro Device Offline Help

dobbsy — Sun, 20 Oct 2019 12:36:38 GMT

Hi Guys

Recently one of my cameras has gone offline again.

I have removed the camera from the arlo app and the camera re-pairs ok but when I try and view the camera in the app, I says "The Arlo device is offline" Please make sure it's connected to the internet.

Any idea's ? Ive powered it off and on, Its repairing fine to my hub so not sure what to do.

Thanks

Re: Arlo Pro Device Offline Help

TomMac — Sun, 20 Oct 2019 13:46:52 GMT

resync it and test on the web with computer ( I find the web much more stable )

https://my.arlo.com

Re: Arlo Pro Device Offline Help

dobbsy — Mon, 21 Oct 2019 23:39:55 GMT

Hi,

Thanks for the reply @TomMac, I’ve just tried it via chrome and Microsoft edge browsers and when you go through the process of adding a camera the website dosnt even search for a camera just says device added, and asks you if you want to add another camera,

Re: Arlo Pro Device Offline Help

ShayneS — Wed, 23 Oct 2019 16:36:58 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Pro Device Offline Help

dobbsy — Thu, 24 Oct 2019 08:53:09 GMT

Thanks will drop them a email