topic Re: When holding down sync button on Arlo Pro to add to new Base Station, no response on camera in Arlo Pro

When holding down sync button on Arlo Pro to add to new Base Station, no response on camera

glennyoo — Fri, 10 May 2019 22:05:05 GMT

Arlo sync button doesn’t work. When holding down the sync button to add the camera to the base station new, no response from the camera. Tried replacing with different batteries, get a blue light, but nothing when holding down the sync button. Went through tech support, and couldn’t figure it out. Arlo won’t replace since it’s no longer under warranty. Seems like a common problem. Anyone else find a solution?

Re: When holding down sync button on Arlo Pro to add to new Base Station, no response on camera

TomMac — Fri, 10 May 2019 22:05:20 GMT

Don't HOLD down the sync button, it's a quick press only. ( holding puts the base into a diff state that requires about 3-4 mins to clear itself )

On the camera, you should feel a "click"

Re: When holding down sync button on Arlo Pro to add to new Base Station, no response on camera

glennyoo — Fri, 17 May 2019 14:02:24 GMT

Tried quick press/release, double taps, triple taps, tap and hold, hold for 3 seconds, hold for 30secs...nothing works.

Re: When holding down sync button on Arlo Pro to add to new Base Station, no response on camera

Dr_Evil — Wed, 19 Jun 2019 05:28:13 GMT

I’m having the exact same problem

Re: When holding down sync button on Arlo Pro to add to new Base Station, no response on camera

jguerdat — Wed, 19 Jun 2019 13:20:51 GMT

Describe your exact process you're using in detail. Maybe we'll spot something.

Re: When holding down sync button on Arlo Pro to add to new Base Station, no response on camera

KLD10 — Tue, 22 Oct 2019 17:59:10 GMT

Same issue here, bought a new battery for nothing. Button on cam just won’t trigger any blue light.

Re: When holding down sync button on Arlo Pro to add to new Base Station, no response on camera

JessicaP — Wed, 23 Oct 2019 17:48:10 GMT

Hey KLD10,

Make sure you press the sync button (not hold it down) to see if that helps. When you press the sync button, are you still not seeing any blue LED light?

Re: When holding down sync button on Arlo Pro to add to new Base Station, no response on camera

KLD10 — Wed, 23 Oct 2019 19:48:24 GMT

I tried brief and also long push of the sync button and no response. No blue light. The blue light only flashes momentarily when inserting the battery or plugging it in with the Netgear Power Supply (with and without the battery). After that the blue light goes out and cannot get it to come back on by pressing the sync button whether the base station is in Sync mode or not. Tried charging the 1yr old battery. All was working fine until the cam stopped responding. I also bought a brand new battery, no difference. Tried leaving the battery out for 24h, no difference.
My 6 other Arlo devices pair no problem. I am out of ideas. Thanks

Re: When holding down sync button on Arlo Pro to add to new Base Station, no response on camera

JessicaP — Thu, 24 Oct 2019 17:03:53 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.