topic Re: Arlo Pro2 Library issue message server hostname not found in Arlo Pro

Getting message when I want to see the recordings “no server found with the given hostname"

KevPatto — Wed, 23 Oct 2019 14:47:47 GMT

Library videos will not play. All I see is a white screen with a spinning wheel. These were working fine yesterday but this morning we received a server unreachable error message and since then while I get alerts and the video appears in the library it won't open. This is the same on and iPhone 7, iPhone XR and iPad as well as the web portal. Have restarted the base station, deleted apps and reinstalled and tried the Arlo Legacy app but all with the same result. Any idea's ?

Getting message when I want to see the recordings “no server found with the given hostname"

JeroenZ — Wed, 23 Oct 2019 14:55:26 GMT

Hi, since today I can’t view my recorded videos anymore. I can see what is happening live. The message I get when I want to see the recordings says “no server found with the given hostname”. Is the service down or do I have to change the settings?

Re: No server found

XwolfX1 — Tue, 22 Oct 2019 17:09:51 GMT

Same problem here, it started today

Betreff: No server found

Iceman35 — Tue, 22 Oct 2019 21:06:03 GMT

I have the same problem since a few hours. Even yesterday the recordings were not available for many hours.

Live-stream is ok....

Betreff: No server found

Dionysius — Tue, 22 Oct 2019 21:20:34 GMT

I am having the same issues. I am getting alerts about activity but can not view the recordings. All started today.

Arlo is Broke ??

AC501 — Wed, 23 Oct 2019 01:59:03 GMT

Having serious problems since about 7PM EST tonight. Unable to log in on my phone. I can log in on the lap top, but cant see recorded videos. Keep getting an error something about the server not available ?? Also not getting notifications

Unable to view recorded videos on Arlo

Teejayjay18 — Wed, 23 Oct 2019 02:38:56 GMT

I see others are having same issue. I can’t view my recorded videos anymore. I can see what is happening live. The message I get when I want to see the recordings says “no server found with the given hostname”. Is the service down or do I have to change the settings?

Re: No server found

kaiwalsh — Wed, 23 Oct 2019 06:07:40 GMT

I'm having the same problem, have been all day.

Re: Library Videos not playing

Rooster999 — Wed, 23 Oct 2019 11:45:40 GMT

Same here since yesterday. Problem with NO SERVER named HOST? Any idea why?

Re: No server found

Telboy1949 — Wed, 23 Oct 2019 13:35:01 GMT

Not able to see any recordings only blank boxes where recording should show. When I click on the blank box I get the message that the server with the specified host name could not be found. This only happened since 21/10/2019. Am using iPhone 6s and also iPad Air 2

Re: Arlo Pro2 Library issue message server hostname not found

Telboy1949 — Wed, 23 Oct 2019 13:44:39 GMT

Funny after an online chat a few minutes ago reporting this exact problem and they telling me that no one else had reported it!,,, Suddenly it started working again!,,,

Advised to update my iPhone .......why it was working perfectly up until yesterday 21/10/2019 and no I haven’t updated my iOS version!,,,,

Re: Arlo Pro2 Library issue message server hostname not found

Telboy1949 — Wed, 23 Oct 2019 13:46:17 GMT

OOPS spoke too soon, it’s gone **bleep** up again..?..

Re: Library Videos not playing

Tomatochen — Wed, 23 Oct 2019 14:45:41 GMT

Have the same issue here, when linked to home wireless Wi-Fi. Using my mobile data I have no issue. Arlo, please fix ASAP. Very inconveniences.

Re: Getting message when I want to see the recordings “no server found with the given hostname"

Gnobbe — Wed, 23 Oct 2019 15:21:37 GMT

I have the same issue - started yesterday 10/22. My attempt to fix it - Cycled the base, not fixed. Cycled the router, and finally got the system on-line, but the "no server found message" problem was still there. Cannot pull up recorded videos. Spent 45 minutes on Chat trouble shooting - agent told me they are getting multiple calls and chats regarding this same issue. He had no fix, but said their tech team is working on it .... I just hope it does not take as long is it took them to fix the double notification problem.

Re: Getting message when I want to see the recordings “no server found with the given hostname"

JessicaP — Wed, 23 Oct 2019 18:12:15 GMT

Our development team is looking into reports regarding this where some users are receiving an error stating "no server found with the given hostname." We'll share any new information or updates when we hear back from the team. We appreciate everyone's patience and understanding.

Re: Getting message when I want to see the recordings “no server found with the given hostname"

JessicaP — Mon, 28 Oct 2019 22:33:20 GMT

This issue is now resolved. If you're still seeing this error pop up from your library on the Arlo app or web client, please let us know.