https://community.arlo.com/t5/Arlo-Pro/Arlo-camera-does-not-sync-after-doing-factory-reset-Cannot/m-p/1733905#M63855 <P>I purchased a set of three wifi cameras but only two will sync. Received yesterday and almost immediately had to do a factory reset with the base station because it dropped off the wifi, which I thought wasn't a great start, and reset using a paper clip! and then the account and still one camera will not sync. If you plug it into the mains there is a blue flashing light for a second then nothing. I have tried the other batteries and tried charging them but they were all over 90%. It should not be this difficult to set up after all the reviews I read were very positive and we have looked into security cameras for a while before choosing our product. I cannot get through to customer support on the UK number, cannot chat to anyone online so could someone advise how I get a replacement camera? Can't say I am very impressed so far and hopefully someone will acknowledge. Thank you.&nbsp; &nbsp;</P> Wed, 16 Oct 2019 22:52:49 GMT Justin29 2019-10-16T22:52:49Z https://community.arlo.com/t5/Arlo-Pro/Arlo-camera-does-not-sync-after-doing-factory-reset-Cannot/m-p/1733905#M63855 <P>I purchased a set of three wifi cameras but only two will sync. Received yesterday and almost immediately had to do a factory reset with the base station because it dropped off the wifi, which I thought wasn't a great start, and reset using a paper clip! and then the account and still one camera will not sync. If you plug it into the mains there is a blue flashing light for a second then nothing. I have tried the other batteries and tried charging them but they were all over 90%. It should not be this difficult to set up after all the reviews I read were very positive and we have looked into security cameras for a while before choosing our product. I cannot get through to customer support on the UK number, cannot chat to anyone online so could someone advise how I get a replacement camera? Can't say I am very impressed so far and hopefully someone will acknowledge. Thank you.&nbsp; &nbsp;</P> Wed, 16 Oct 2019 22:52:49 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-camera-does-not-sync-after-doing-factory-reset-Cannot/m-p/1733905#M63855 Justin29 2019-10-16T22:52:49Z https://community.arlo.com/t5/Arlo-Pro/Arlo-camera-does-not-sync-after-doing-factory-reset-Cannot/m-p/1734104#M63877 <P>Hey Justin29,</P> <P>&nbsp;</P> <P>If you're having problems with your Arlo camera not syncing properly, read this article to learn how to troubleshoot:&nbsp;<A href="https://kb.arlo.com/000039094/My-Arlo-camera-will-not-sync-with-my-SmartHub-or-base-station-how-can-I-troubleshoot-it" target="_blank">My Arlo camera will not sync with my SmartHub or base station; how can I troubleshoot it?</A></P> <P>&nbsp;</P> <P>You should be able to contact&nbsp;the <A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">Support Team</A>&nbsp;with the provided link. If you have problems contacting the team, feel free to let me know.</P> Wed, 16 Oct 2019 22:52:20 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-camera-does-not-sync-after-doing-factory-reset-Cannot/m-p/1734104#M63877 JessicaP 2019-10-16T22:52:20Z