topic Re: Mic problem. I can talk to them but I can’t hear responses. in Arlo Pro

Mic problem. I can talk to them but I can’t hear responses. Doesn't work properly on Apple devices.

Dee1977 — Fri, 11 Oct 2019 19:03:37 GMT

The microphone function (speak and hear) worked before. When I login and select a camera I can hear everything, it works great, then if I use the Mic and release button, I can’t hear anything coming from that camera anymore. I have to completely log out and log back in then I can hear from the camera again until I use the mic and the same thing happens again.

It all started after I updated our apple devices to the newest version. I’m positive that this is he problem because when I get on our desk top and use that mic it works correctly. It just doesn’t work on any of our apple devices.

Re: Mic problem. I can talk to them but I can’t hear responses.

JessicaP — Fri, 11 Oct 2019 19:03:17 GMT

Hi Dee1977,

What iOS device are you using? Have you tried reinstalling the Arlo app and rebooting your phone device to see if that helps? Is this also happening on the web client on your computer?

Re: Mic problem. I can talk to them but I can’t hear responses.

Dee1977 — Sat, 12 Oct 2019 00:16:11 GMT

The problem happens on my iPhone 6, my husbands iphone6s plus, and my iPad Air. It does not happen on our desk top App. And yes, I did try uninstalling the app and reinstalling it. Still did that same thing. I chatted with support several days ago and they said they would let me know. It’s been several days and I’ve not heard anything, no updates, no “we’re still working on it”, nothing.

Re: Mic problem. I can talk to them but I can’t hear responses.

JessicaP — Mon, 14 Oct 2019 18:19:06 GMT

You mentioned that you haven't heard back from the support team yet. Let me reach out to you via private message to gather information from you.

Re: Mic problem. I can talk to them but I can’t hear responses.

harley239 — Tue, 15 Oct 2019 14:04:55 GMT

I have had this problem for over a year. It used to work, but not anymore.

Re: Mic problem. I can talk to them but I can’t hear responses.

JessicaP — Tue, 15 Oct 2019 19:52:36 GMT

Hi harley239,

Have you tried contacting the Support Team to help you out with push-to-talk not working? You will find several options for contacting support in the provided link.