topic Re: Geofencing with multiple Arlo not working in Arlo Pro

Geofencing with multiple cameras not working

omar_f — Mon, 14 Oct 2019 18:49:15 GMT

Hello,

I own an Arlo Q Plus and a Arlo Pro Base with two cameas, linked in the same account.

I set up geofencing on two mobile phones and it recognize successfully when both devices left home but it arms (and disarms on return) only the Arlo Q Plus, the base with two cameras remain toggled off.

It seems it stops arming/disarming the first occurency (Arlo Q Plus) of the account, instead of arming/disarming both (Arlo Q and Arlo Pro).

Is it a bug? Or there is a way to set up both?

Thanks in advance,

Omar

Re: Geofencing with multiple Arlo not working

ShayneS — Mon, 14 Oct 2019 18:48:55 GMT

Hi @omar_f

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Geofencing with multiple Arlo not working

omar_f — Wed, 13 Nov 2019 10:46:41 GMT

Hi,

I'm unable to contact support. I tried to follow your link but the navigation goes in loop: contact us -> knoledge base -> contact us. I live outside US and I'm unable to do a telephone call.

The issue is still present, could you forward the issue to some tech?

Thanks in advance.

Re: Geofencing with multiple Arlo not working

StephenB — Wed, 13 Nov 2019 17:47:20 GMT

@omar_f wrote:

I live outside US and I'm unable to do a telephone call.

You might have overlooked the pull-down at the bottom, but there are phone numbers listed for 23 countries. Did you check to see if one of those countries is reasonable for you to call?

This should also let you enter an on-line support request: https://www.arlo.com/ContactUs/SupportRequest.aspx