topic Re: Notifications but no recording in Arlo Pro

Notifications but no recording

Msdebhawaii — Sat, 01 Jun 2019 00:22:46 GMT

My cameras are experiencing an issue of not recording video to the library. Everything was working fine. Now they detect motion but are not saving video to the library. All videos for the month of May have disappeared from my library.
Apparently, this problem is widespread based on what I am reading as known issues.

Re: Notifications but no recording

ShayneS — Mon, 03 Jun 2019 21:37:01 GMT

Are you still experiencing this issue?

Re: Notifications but no recording

Msdebhawaii — Mon, 03 Jun 2019 22:28:01 GMT

Issue was resolved

Re: Notifications but no recording

Angel09 — Wed, 05 Jun 2019 03:10:09 GMT

No recording.

Re: Notifications but no recording

jguerdat — Wed, 05 Jun 2019 13:19:04 GMT

No details.

Re: Notifications but no recording

Msdebhawaii — Wed, 05 Jun 2019 14:15:15 GMT

I called customer service & they resolved it. No explanation provided on cause.

Re: Notifications but no recording

christine412 — Fri, 07 Jun 2019 00:53:33 GMT

How did they resolve the problem?

Re: Notifications but no recording

christine412 — Fri, 07 Jun 2019 00:55:55 GMT

How did they resolve this?

Re: Notifications but no recording

Msdebhawaii — Fri, 07 Jun 2019 01:27:00 GMT

They put me on hold to look at my subscription & said everything looks good. Log out & log back in & see if you now see the recordings. They were there. They did not answer my question when I asked, only said they were in the cloud.

Re: Notifications but no recording

96709 — Fri, 07 Jun 2019 09:44:43 GMT

Braddah what they told me was they somehow refresh your account with the cloud. But it didn't help in my case and was never fixed until yesterday. I didn't do anything this time as it just happened on Arlo's end. Arlo deserve stink eye from thier customers.

Re: Notifications but no recording

ShirleyN — Tue, 11 Jun 2019 21:46:50 GMT

All of a sudden no notifications and no recordings! Logged off and logged back in, checked settings. Please fix this right away. Arlo is my only security!!

Re: Notifications but no recording

jguerdat — Tue, 11 Jun 2019 23:17:38 GMT

It's working here. We need details for what you see and what you've tried. Check your active mode. Reboot your base. try both the app and a browser.

Re: Notifications but no recording

BNJTgrandma — Sat, 15 Jun 2019 17:53:40 GMT

I have five cameras and all are working but 4 have stopped recording. I have tried turning off and back on. Internet up, all green lights on base.

Re: Notifications but no recording

jguerdat — Sat, 15 Jun 2019 19:49:43 GMT

Have you checked your active mode? What are the motion icons for each camera in the Devices tab showing, black or gray? Gray means they're disarmed.

Re: no Notifications but no recording

ShirleyN — Sat, 15 Jun 2019 20:55:22 GMT

I think I've figured out the problem after much trying! I might need to buy a new battery.

Re: no Notifications but no recording

jguerdat — Sun, 16 Jun 2019 00:08:05 GMT

Don't forget the 1 year warranty. Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Notifications but no recording

Jenebean — Mon, 24 Jun 2019 18:49:51 GMT

I’m having the same issue. How did you resolve?

Re: Notifications but no recording

ShirleyN — Mon, 24 Jun 2019 19:09:39 GMT

I bought a new battery and that did not fix the problem, so I did an online chat with ARLO support and they helped me. Had to take the battery out of the ARLO camera, leave it out for 3 minutes; disconnected base and left it off for 3 minutes; restarted both; re-synced the base; then re-synced the camera and it works great now. Didn't need a new battery but now I have a backup. Hope this helps. (when you re-synch, make sure the base and camera are within no more than 3 feet of each other so they can 'talk' to one another.)

Re: Notifications but no recording

Cbrat — Wed, 17 Jul 2019 18:16:23 GMT

Not solved

Re: Notifications but no recording

Cbrat — Wed, 17 Jul 2019 18:20:33 GMT

I am