topic Re: Can't change camera name in Arlo Pro

Can't change camera name

Djbrightbill — Sat, 05 Oct 2019 22:44:33 GMT

Swapped two camera locations and trying to change the device names . First device changed without any problem. Other device after saving it reverts back to original name on Android devices and the web based my Arlo. Name does change on my iPad and Wife's iPhone.

Re: Can't change camera name

ShayneS — Tue, 08 Oct 2019 17:55:36 GMT

Hi @Djbrightbill

Just to verify, this is issue is occurring on your web browser as well? Which camera are you experiencing the issue with?

Re: Can't change camera name

Djbrightbill — Tue, 08 Oct 2019 18:35:34 GMT

Yes, the issue is in the web browser too. It holds the name change until you logout or change to some other screen and then come back to Devices. It reverts back to the original name. Here's what I did. Camera 1 was labeled Outside Garage. Camera 2 was labeled Detached Garage. I swapped the cameras. I was able to change camera 2 from Detached Garage to Outside Garage. But every time I change camera 1 to Detached Garage it goes back to Outside Garage on both Web Browser and Android devices. Apple devices are OK.

I doubt this has anything to do with it but I'll mention it just in case. Both cameras were powered and have the battery in the camera. The Outside Garage (the camera is outside) started giving me a Charging Fault error. I unplugged at the rear of camera as Arlo suggests and reconnected to no avail. I swapped batteries. I changed power chargers. Even the Arlo charger does not remove the fault. I concluded something is wrong with the camera so I swapped them. The camera that won't hold the name is the one with the charging issue.

Re: Can't change camera name

ShayneS — Tue, 08 Oct 2019 21:10:08 GMT

@Djbrightbill

Have you tried to remove these cameras from Settings > My Devices > Re-Add them? Hopefully we can get them to reboot and accept the name change after the re-add.

Also, you may contact customer support anytime at the following link here: Arlo Tech Support

Re: Can't change camera name

Djbrightbill — Wed, 09 Oct 2019 01:04:51 GMT

I planned on trying to remove and re-add it if I didn't get some other things to try first. Thank you for the suggestion. I'll post whether it worked or not. It may be a day or two until I can try it.

Re: Can't change camera name

ShayneS — Wed, 09 Oct 2019 18:27:52 GMT

@Djbrightbill

Perfect, I will be here if you need any assistance.

Re: Can't change camera name

Djbrightbill — Thu, 10 Oct 2019 00:52:10 GMT

Removing the camera and the synching it back took care of the issue. It now shows the changed name on web browser and Android devices. I did have to go into the shared devices and remove it and then re add it for it to show up on the shared users. Thank you again for your help.

Re: Can't change camera name

ShayneS — Thu, 10 Oct 2019 17:07:45 GMT

@Djbrightbill

You are welcome!