topic New app can't discover the base station in Arlo Pro

New app can't discover the base station

Rocsec1 — Tue, 08 Oct 2019 21:32:03 GMT

My arlo base station won’t connect with the new app.

StephenB — Mon, 07 Oct 2019 23:00:11 GMT

@Rocsec1 wrote:

My arlo base station won’t connect with the new app.

What base station? What App version? Android or iOS

Rocsec1 — Mon, 07 Oct 2019 23:55:04 GMT

The new app

ios

vbm 4000

StephenB — Mon, 07 Oct 2019 23:59:34 GMT

@Rocsec1 wrote:

The new app

There have been some updates to it - can you tell us the version you see in about?

Also, if you log into https://my.arlo.com on a PC, do you see the base and cameras?

Rocsec1 — Tue, 08 Oct 2019 00:02:42 GMT

2.9.1

StephenB — Tue, 08 Oct 2019 13:36:44 GMT

@Rocsec1 wrote:

2.9.1

If you log into https://my.arlo.com on a PC, do you see the base and cameras?