topic Batteries now not lasting on Arlo Pro - rechargeable in Arlo Pro

Arlo Pro battery drained within 4 days. Close to Base Station with good wifi signal.

Simonpwood — Wed, 25 Sep 2019 16:50:09 GMT

I can’t afford to run solution batteries drained within 4 days. Base statIon and 3 cameras non more than 5m away from baseball show good Wi-fi signal. What’s going wrong can’t afford. £2500 per year in batteries

Batteries draining fast again - Arlo Pro, Wire Free

Rteastut — Wed, 31 Jul 2019 17:08:35 GMT

I have 3 Arlo Pro wireless cameras with rechargeable batteries. They always landed at least 4 months even with activity in our yard such as mowing the lawn or. Just being outside. Recently I used the schedule option to just have them active at night. We installed a fence and have had no deer or animal motion at all for the last 21 days and all the batteries are below 50%, with one being at zero. Is the scheduling option somehow killing the batteries? Thanks for any ideas on this subject.

Re: Batteries now not lasting on Arlo Pro - rechargeable

WENDIGO — Sat, 27 Jul 2019 14:05:06 GMT

My batteries aren’t rechargeable, but holy battery suck, Batman! It has just been over the past week or so, all 3 cameras went from 85-90% down to dead. What’s going on????

Re: Batteries now not lasting on Arlo Pro - rechargeable

WENDIGO — Sat, 27 Jul 2019 14:08:18 GMT

Also - no change in WiFi strength or any issues with other smart devices. One camera went dead first, no impact on other cameras. Then in past two days the other two have gone dead.

Batteries now not lasting on Arlo Pro - rechargeable

remlap1440 — Tue, 30 Jul 2019 21:16:03 GMT

Hi I have an issue with the battery charge on two of my cameras (I have 4 in total)

Bought on 17th July 2019 - installed 19th July 2019

Camera one - Is positioned outdoors approx 4mtr away from the base station. I received an alert 8 days later that my battery was at 15% then an hour after that, it was needing charged. When the camera was installed it stated that it had a 90% charge.

I put the fast draining down to us checking the camera quite often over the first few days to make sure it was working (understandable), however I brought the battery indoors and gave it a full charge to 100%, I put the battery back into place around 6pm last night and upon checking the status today at 10am it has drained to 40%. It was armed overnight with no activation. At this rate I will need to charge the batteries every day!!!!! Am I missing something?

Camera two - This is very similar to the first camera. It is installed outdoors approx. 4 mtrs away from the base station, but with VMA4600 solar panel attached. (It charges the camera during the day) and I received an alert this morning 29th July 2019 telling me to charge the battery. I checked the status of this battery on or about 24th July 2019, to make sure it was charging, and it was at 100% that day. So 5 days later it has no charge!!!. Again this camera is generally armed overnight and for an hour or so during the day.

Camera three (for comparison) - This camera is also installed outdoors but approx. 9.5mtrs away from the base station. This camera is currently sitting at a 62% charge. When it was installed it had an 86% charge so not too bad.

Any thoughts? I am thinking that the batteries are the problem and need to be replaced, but I might be wrong.

I have updated all the firmware etc.

Re: Batteries now not lasting on Arlo Pro - rechargeable

ShayneS — Tue, 30 Jul 2019 18:34:56 GMT

Have you tried to reboot the base station and Remove > Re-Insert the battery & test again?

Re: Batteries now not lasting on Arlo Pro - rechargeable

WENDIGO — Tue, 30 Jul 2019 19:13:23 GMT

I actually have my set up reboot every day because the Wi-Fi in my subdivision sometimes trips out. And I did try to take the batteries out and put them back in. But it didn’t work. I have replaced all the batteries in all 3 cameras now and we will see what happens

Re: Battery charge draining very fast

ShayneS — Tue, 30 Jul 2019 21:17:24 GMT

Hi @remlap1440

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Batteries draining fast again - Arlo Pro, Wire Free

Violets — Wed, 31 Jul 2019 17:08:57 GMT

I have 5 Arlo cameras that are about 1 year to 2.5 years old. My CR123 batteries have always lasted about 3-7 months (depending on location and recording).

In June, the batteries started to die after 2-3 weeks max. My last set died less than 2 weeks after replacing all of them and I had my settings down so there weren't that many recordings. I used the same brand of batteries and tested the batteries and they were all new when I put them in.

What is going on? These cameras are lasting a couple of weeks on very costly batteries when they lasted 4-7 months until June 2019. I'm at a loss. Any ideas who can fix this issue as it sounds like a firmware issue?

Re: Batteries draining fast again - Arlo Pro, Wire Free

ShayneS — Thu, 01 Aug 2019 17:45:13 GMT

Hi @Violets

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Batteries draining fast again - Arlo Pro, Wire Free

mamarcac — Thu, 01 Aug 2019 21:43:17 GMT

There's something seriously wrong on the Arlo server side - multiple types of devices are going through issues the past few weeks. Security lights, Arlo, Arlo Pro, you name it. In the Security light forum today an Arlo employee who appears to be involved in development team said they had identified the issue and are testing a fix for the missed notifications. Doubtful it'll fix battery drain or picture quality but if we're lucky maybe it's all related... but if history tells us anything, Arlo is Fix One Break Two in their firmware updates.

IMO, don't waste your time resetting/re-syncing/uninstalling etc.

Re: Huge battery drain

Sugar50 — Tue, 24 Sep 2019 19:18:12 GMT

It is the “new” Arlo app. Ever since I downloaded it my batteries has been dropping 5-10% a day

One Arlo Pro camera dies faster than others

jerrywilliams51 — Tue, 24 Sep 2019 22:25:13 GMT

One camera dies faster than the others. Have changed battery and location with same results. About 2yrs old. Thoughts?

Re: Huge battery drain

ptN — Wed, 25 Sep 2019 11:14:57 GMT

my batteries held for a year. I only had to charge them every 3 weeks to a month depending on usage, then after 8 months I had to charge every 2 to 3 weeks. now they won't even charge over 45% and the other battery 65%. what gives with this? I don't want to buy a battery every year, do I need to? and nothing updates, it always says update fail. there was no problems until Arlo changed the program to something I didn't buy or ask for. i invested in what i wanted an without my consent the program was changed. i will never trust this company again, nor will i recommend this treatment of customers to others.

Re: Huge battery drain

StephenB — Wed, 25 Sep 2019 12:14:59 GMT

@Sugar50 wrote:
It is the “new” Arlo app. Ever since I downloaded it my batteries has been dropping 5-10% a day

No, it can't be that. The app doesn't directly connect to the cameras.

It could be linked to a firmware update that was around that time though.

Re: Huge battery drain

Lukas — Thu, 26 Sep 2019 03:26:48 GMT

Yep, I've had the same problem since the new firm and recent firmware upgrades. I used to get 1-2 months out of my rechargable batteries I got for my original arlos. Now I'm lucky if I get more than a few days.

My system has become unusable - and it's the same for my Arlo Pro cameras as well as my original arlos.

I'm pretty disappointed as my Arlo system has been good for 2 years but now it's become a paperweight.

What gives Arlo? What did you change recently to cause this? This is consistent with all my cameras, whether close to base or far.

Re: Arlo Pro 2 battery draining fast

Lukas — Thu, 26 Sep 2019 03:29:52 GMT

I'm having similar problems with my system with 2 base stations and 10 cameras (8 Arlo and 2 Arlo Pros).

A system which has worked fairly well for the last 2 years is now losing power extremely quickly. Everything once charged drains in days when I was typically getting 1-2 months.

I've read enough posts on these community forums to know something is up with all the recent changes.

What gives Arlo? What's happening about this?

Battery life

Hugo358 — Thu, 26 Sep 2019 04:06:57 GMT

Hi Folks,

been trying to call Arlo but no answer.

my battery life has just suddenly starting dropping off very quickly, any one else having issues

Re: Huge battery drain

JessicaP — Thu, 26 Sep 2019 16:52:07 GMT

Hey everyone,

If you're experiencing problems with your camera battery draining, try reading this article to see if this helps: How can I extend my Arlo camera's battery life?

If you're still seeing problems, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Batteries draining fast again - Arlo Pro, Wire Free

stephenjd — Fri, 27 Sep 2019 21:03:45 GMT

I am not very happy with Arlo Cameras anymore with any battery whether rechargeable or not. I do believe something is going on. Tweeking the firmware for Arlo's personal use of our cameras and Videos? In my opinion, Arlo is not the top camera for home use anymore. I suggest monitoring the back ground use of your computer and Arlo company.