topic Re: New App not compatible with Chromebook in Arlo Pro

New App not compatible with Chromebook

InsaneDiego — Tue, 01 Oct 2019 05:19:14 GMT

The new app is listed in the Play Store as incompatible with my Chromebook. The Chromebook is running the latest v77 of Chrome and it's only a year old. I see that one other user had the same experience but no answer. The legacy app worked fine. Is this a setting on your end that you can fix in the Store or ??

Re: New App not compatible with Chromebook

StephenB — Tue, 01 Oct 2019 20:34:16 GMT

You should be able to use the web browser interface (https://my.arlo.com)

Let us know if that works.

Re: New App not compatible with Chromebook

InsaneDiego — Tue, 01 Oct 2019 20:50:24 GMT

Yes, that's the workaround that I put in place but the app still should work. Instead of 1 interface, my wife now has to learn two interfaces. If it never worked on that "computer" then I'd say ok, that's the way it works. Since it's worked for 2 years until this latest update, I don't understand why it should be incompatible.

Re: New App not compatible with Chromebook

StephenB — Tue, 01 Oct 2019 21:13:58 GMT

@InsaneDiego wrote:

Yes, that's the workaround that I put in place but the app still should work.

FWIW, I agree that the app should work. Though it's good that you have the workaround.

Re: New App not compatible with Chromebook

ShayneS — Tue, 01 Oct 2019 22:03:35 GMT

Hi @InsaneDiego

Have you tried contacting customer support & getting a case op regarding this issue?

I have attached the link here for you: Customer Support

Re: New App not compatible with Chromebook

InsaneDiego — Wed, 02 Oct 2019 13:22:58 GMT

I have not tried support yet. I came out here first. Thanks for the link. I'll give them a tap.