topic Re: Login problem with new Arlo App in Arlo Pro

Login problem with new Arlo App

mizebonyangel — Mon, 30 Sep 2019 23:32:23 GMT

I installed the new Arlo Pro App as requested and each time I am notified of motion and I want to view activity on the devices, the app now requires that I login. The previous version did not require a login each time I wanted to view the video. This is very concerning since it requires a time delay to see who is approaching or what is actually happening. Is there a fix for this?

Re: Login problem with new Arlo App

ShayneS — Mon, 30 Sep 2019 23:32:10 GMT

Hi @mizebonyangel

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Login problem with new Arlo App

mizebonyangel — Tue, 01 Oct 2019 13:54:28 GMT

Yes, I contacted support several days ago and have not yet received a response.

Re: Login problem with new Arlo App

ShayneS — Mon, 02 Dec 2019 19:22:38 GMT

Hi @mizebonyangel

I apologize for the inconvenience, I have escalated your case & Customer Support will be reaching out to you as soon as possible.

Re: Login problem with new Arlo App

mizebonyangel — Mon, 02 Dec 2019 01:27:44 GMT

I was never contacted by Customer Support!