topic Re: No recording after sending alerts since 9-27-19 3pm in Arlo Pro

Camera sends notifications but no recording is showing in library since Sept 27 2019 3pm

Ginger13 — Mon, 30 Sep 2019 22:09:54 GMT

Cameras send notifications, but no recording in the library. It is very upsetting. Supposed to be security device, but if there is no video recorded, then what is the point in this devices?

Re: No recording after sending alerts since 9-27-19 3pm

JessicaP — Mon, 30 Sep 2019 22:10:27 GMT

Hi Ginger13,

What phone device are you using? Are you experiencing this issue when trying to view the recording from your library through the web client on your computer?

Re: No recording after sending alerts since 9-27-19 3pm

Ginger13 — Mon, 30 Sep 2019 22:20:15 GMT

Hi, JessicaP,
The issue was solved. I found that my husband was disarming the system. He didn’t realize that he was completely turning off recording. I suppose I shouldn’t given him access to the account 🙄
Sorry for the confusion and distraction from real issues.