topic Re: Cannot get the new arlo app on my iphone 7 with ios 13.1.1. in Arlo Pro

Cannot get the new arlo app on my iphone 7 with ios 13.1.1.

Rmbrowning66 — Sun, 29 Sep 2019 21:22:09 GMT

I have two Arlo cameras bought October 2017 and one Arlo Pro bought April 2018. These have worked as expected . They are connected to my iPhone 7 with ios 13.1.1. I cannot get the new app. Have tried multiple times over many days.

Your help would be appreciated.

Re: Cannot get the new arlo app on my iphone 7 with ios 13.1.1.

StephenB — Sun, 29 Sep 2019 22:19:06 GMT

@Rmbrowning66 wrote:

. I cannot get the new app.

What do you mean? Are you finding it in the app store? What happens when you try to install it?

Re: Cannot get the new arlo app on my iphone 7 with ios 13.1.1.

Rmbrowning66 — Mon, 30 Sep 2019 10:53:33 GMT

I can access the app on the iPhone. When I Open the arlo app it goes to the three camera's displays. No update appears.

Re: Cannot get the new arlo app on my iphone 7 with ios 13.1.1.

StephenB — Mon, 30 Sep 2019 12:19:18 GMT

You are likely finding the old app.

Search for "arlo technologies" in the app store. Or browse to https://apps.apple.com/us/app/arlo/id1459289784 in your iPhone's browser.

Re: Cannot get the new arlo app on my iphone 7 with ios 13.1.1.

Rmbrowning66 — Mon, 30 Sep 2019 12:36:52 GMT

I did as you instructed. Again my camera displays opened when I attempted to open the app.

I entered https://apps.apple.com/us/app/arlo/id1459289784

in Safari on the iphone.

What else can you suggest?

Re: Cannot get the new arlo app on my iphone 7 with ios 13.1.1.

StephenB — Mon, 30 Sep 2019 13:22:15 GMT

@Rmbrowning66 wrote:
What else can you suggest?

Let's start from the beginning. Can you look in "about" and tell us what version of the app you are running?

Re: Cannot get the new arlo app on my iphone 7 with ios 13.1.1.

Rmbrowning66 — Mon, 30 Sep 2019 13:44:14 GMT

version 2.7.15(107)

released August 15, 2019

Re: Cannot get the new arlo app on my iphone 7 with ios 13.1.1.

StephenB — Mon, 30 Sep 2019 13:48:35 GMT

I guess you could try uninstalling the old app, and looking again.

When you opened it in Safari did you look for an install link? (or try clicking on the icon)?

Re: Cannot get the new arlo app on my iphone 7 with ios 13.1.1.

Rmbrowning66 — Mon, 30 Sep 2019 13:58:57 GMT

Is the version 2.7.15(107) august 15, 2019 the latest version?

If not, what is the latest version?

Under the settings on the iphone there is Arlo and a second one called Arlo Legacy.

Re: Cannot get the new arlo app on my iphone 7 with ios 13.1.1.

StephenB — Mon, 30 Sep 2019 14:31:34 GMT

Current version for iPhone is 2.9.1 https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

@Rmbrowning66 wrote:

Under the settings on the iphone there is Arlo and a second one called Arlo Legacy.

You want Arlo, not Arlo legacy. You might as well uninstall Arlo Legacy - it is supposed to stop working tomorrow.