topic Re: Arlo pro wireless. Can't sync 3rd camera in Arlo Pro

Arlo pro wireless. Can't sync 3rd camera

Laura1975 — Fri, 20 Sep 2019 14:06:15 GMT

I am trying to re-add the third camera (which functioned perfectly well prior to the batteries running low)
However, when I try to re-sync it, the light on the camera flashes slowly blue to start, then rapidly blue. The app however, eventually says "no camera found". I have tried restarting the base station, buying another new set of batteries, removing the app from my phone and reinstalling it, so I am out of ideas now. Can you please help.

Re: Arlo pro wireless. Can't sync 3rd camera

jguerdat — Fri, 20 Sep 2019 14:06:32 GMT

Is it possible that the camera is still synced? Does it show on the Devices tab or in Settings, My Devices?

Re: Arlo pro wireless. Can't sync 3rd camera

Laura1975 — Thu, 26 Sep 2019 22:04:06 GMT

Hi Jguerdat.

Many thanks for taking the time to reply. I really appreciate it.
The camera in question I imaginatively called "Camera 3" and it doesn't show up on my synced devices, so it does not seem to remember being previously synced

Re: Arlo pro wireless. Can't sync 3rd camera

jguerdat — Fri, 27 Sep 2019 13:49:32 GMT

Crap - hit the wrong button and accepted your reply as the solution. Sorry.

Make sure you're only briefly pressing the base sync button - don't hold it for 2 seconds. Then press the camera sync button.

There's a chance that you may need to reset the whole system and start fresh to get this to work properly.