topic Re: New App Error in Arlo Pro

Downloaded new Arlo app and verified address but screen shows email address in middle only

Pickleman — Wed, 25 Sep 2019 15:45:23 GMT

Hi All,
I have downloaded the new app and verified my address but when logged into the new app the screen is blank with just my email address in the middle.
Down the bottom is say login or logout. When I log in the screen still remains blank

Re: New App Error

JessicaP — Wed, 25 Sep 2019 15:44:56 GMT

Hi Pickleman,

What phone device are you using? Have you tried reinstalling the Arlo app and try rebooting the phone device? If you're still experiencing issues, could you provide a screenshot that shows this error?

Re: New App Error

Pickleman — Wed, 25 Sep 2019 16:39:21 GMT

Hi Jess,
Tried everything
Iphone6

Re: New App Error

JessicaP — Wed, 25 Sep 2019 21:20:10 GMT

Thanks for providing the screenshot. When you tap on "Log Back In," does it not log back you in or do you receive an error?

Re: New App Error

Pickleman — Thu, 26 Sep 2019 00:16:18 GMT

Hi Jess
When clicking on log back in it just shows the same screen again

Re: New App Error

JessicaP — Thu, 26 Sep 2019 16:41:52 GMT

Have you tried reinstalling the new Arlo app and rebooting your phone device to see if that helps? Are you able to log in just fine through the web client on your computer? And does anyone else have access to the account or tried to log on when you're already logged on to the account?