topic Re: support email in Arlo Pro

support email

alanm56 — Mon, 02 Jan 2017 19:58:35 GMT

When I try to login to send support an email, I get the message "Error An error occurred while processing your request". I can login to My Arlo with no problem. How can I send support an email?

Re: support email

TomMac — Mon, 02 Jan 2017 20:14:00 GMT

it does appear messed up, did you try a html contact to support?

Re: support email

alanm56 — Mon, 02 Jan 2017 22:37:54 GMT

Thanks. I haven't tried a html contact. Don't know how.

Re: support email

JamesC — Wed, 04 Jan 2017 17:02:12 GMT

alanm56,

What issue are you having? We may be able to help via the community...

If you need help opening a support case, please private message me your information (email address, etc) and I can assist further.

JamesC

Re: support email

alanm56 — Wed, 04 Jan 2017 17:58:57 GMT

JamesC,

I was able to use Firefox to login and send an email to support. IE11 gives me the error message. I received a case number but no specific response yet. One of the four Pro cameras I just purchased is intermittent.

Re: support email

Lhabitat — Fri, 27 Jan 2017 20:04:14 GMT

My camera is red/pink, etc. I need a replacement. I called netgear support and was greeted by a person who did not speak English as a native language

and was very difficult to understand. She finally realized it was an ARLO call and tranferred me -- it rang and the phone when dead.

I need a replacment camera for camera 48B45C735758F with the acount login lhabitat but cannot contact anyone by mail or phone. I hate to tear everything out and return it for a whole new system, but with all the run-a-round and lack of direct support, that will be the route to go. I so hope another manufacturer with better support starts to market a similar product.

In essence - I need to get another camera so I do not have to take the whole system back to the store. Any advice on contacting the "lack of supprt"

team would be great.

Laurel

Re: support email

alanm56 — Fri, 27 Jan 2017 22:39:38 GMT

Hi Laurel,

It took a couple of days to get an email reply and couple more emails before support understood the problem and agreed to replace the camera. I had to pay to ship back the broken camera. (aggravating for a product just purchased) To their credit, they shipped the replacement (overnight delivery) as soon as they received the one I sent. And, I got a spare battery in the deal. I'd say basically a good product with some quirks and quality problems. However, Arlo support has a lot of room for improvement.

Alan