topic Re: Deleting arlo account in Arlo Pro

Used iCloud but now using Gmail account for Arlo account. Can I remove/delete Arlo account?

Denisgee1948 — Mon, 23 Sep 2019 16:50:52 GMT

When I first set up my Arlo account I was using an Apple Ipad and Apple ICloud email. I have since changed to Android and Google Gmail email. Since changing I have experienced on going issues receiving Arlo push alerts and email advices when connected to WiFi. Could this be resolved if my entire Arlo account was deleted and reinstated which would remove any association with my previous Apple accounts? Thanks, Denisgee

Re: Deleting arlo account

StephenB — Sat, 21 Sep 2019 23:51:44 GMT

@Denisgee1948 wrote:
When I first set up my Arlo account I was using an Apple Ipad and Apple ICloud email. I have since changed to Android and Google Gmail Could this be resolved if my entire Arlo account was deleted and reinstated which would remove any association with my previous Apple accounts?

The apple iCloud email wouldn't affect the push notifications.

Of course if emails are being sent to your iCloud email address, then the delivery does depend on the apple email and the mail client in the phone.

Did you just make the change to Android? If is been over the past 4 weeks, I'd suggest waiting a bit. The transition to the new app and related back-end changes at Arlo has created some issues with notifications for some users.

Re: Deleting arlo account

Denisgee1948 — Wed, 25 Sep 2019 04:44:42 GMT

I changed to Android 12 months ago and it has been down hill since then. When I am off WiFi things seem to work pretty much as expected but when connected to WiFi, I either don't get push alerts or there are considerable delays receiving them and the email advice.

Re: Deleting arlo account

Denisgee1948 — Sat, 28 Sep 2019 21:18:36 GMT

Thanks for the feedback. The issue is now in the process of being resolved by Arlo support.
Cheers