topic New Arlo Android App hangs in Login loop in Arlo Pro

New arlo app unable to login Error 2605

Brett73 — Mon, 23 Sep 2019 16:33:25 GMT

So I have dowloaded the new Arlo App from the AppStore and also deleted the Legacy app from my phone.

I have signed into the new Arlo App but its not showing any of my cameras and just shows the text "Log Back In" or "Log Out" at the bototom of the screen.

Anyone else have this problem or am I doing something wrong ?

Re: New Arlo App problems IOS

ShayneS — Tue, 10 Sep 2019 23:29:18 GMT

Hi @Brett73

Are you still experiencing this issue? Have you tried to delete & re-install the Arlo app?

Re: New Arlo App problems IOS

Brett73 — Wed, 11 Sep 2019 08:38:15 GMT

I have deleted the app twice and downloaded again and it still giving the same problem. I have reverted to the legacy app in the meantime and that works fine. Hope it gets sorted before the switch date

Re: New Arlo App problems IOS

ShayneS — Wed, 11 Sep 2019 17:07:42 GMT

Which Phone/Device/Model/OS are you experiencing this issue with? I am not able to replicate this issue.

Re: New Arlo App problems IOS

Brett73 — Thu, 12 Sep 2019 09:42:38 GMT

IPhone 7 with IOS 12.4

Re: New Arlo App problems IOS

ShayneS — Thu, 12 Sep 2019 17:40:27 GMT

@Brett73

By what I understand so far, you can not login (at all) with the new Arlo app?

Re: New Arlo App problems IOS

Kmjones — Mon, 16 Sep 2019 12:37:01 GMT

I can’ Get the new app to work at all. Does not convert does not sync does not do anything. I did delete and put back on. Still nothing

Re: New Arlo App problems IOS

ShayneS — Mon, 16 Sep 2019 18:35:36 GMT

Hi @Kmjones

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: New Arlo App problems IOS

Dbuscaino — Fri, 20 Sep 2019 05:53:13 GMT

I’m experiencing exactly the same problem using iPhone X, version 12.4.1

Re: New Arlo App problems IOS

Brett73 — Fri, 20 Sep 2019 07:44:13 GMT

I thought this was a support page for Arlo ???

I have downloaded the new app again today and it's still not showing me my cameras at all, plus it also shows a new error at the top of the screen 2605 : Optional ("We are sorry, The system is expericning an unexpected issue.")

Re: New Arlo App problems IOS

StephenB — Fri, 20 Sep 2019 13:43:01 GMT

@Brett73 wrote:

I thought this was a support page for Arlo ???

Not really, though there is a link on the support page. This is a community forum. Users help one another (along with Arlo mods).

While we can resolve a lot of problems in this forum, support is contacted here: https://www.arlo.com/en-us/support/contact.aspx

Re: New Arlo App problems IOS

HeatherF — Fri, 20 Sep 2019 14:50:38 GMT

I am having the same problem on iPhone XR. Unable to login with correct credentials. All I get is a “log back in” message or logout option. Please fix!

Re: New Arlo App problems IOS

ShayneS — Fri, 20 Sep 2019 15:17:09 GMT

Hello,

Which version of iOS & the Arlo mobile app are you using?

Can you download iOS 13 & update to the new Arlo app ver. 2.9 & test again.

Re: New Arlo App problems IOS

OozyPayload — Fri, 20 Sep 2019 18:43:38 GMT

Previous Arlo app on my IPhone XS IOS 13 had no problems prior to installing this “new” Arlo app! Now, I don’t get push notifications, sensitivity is different...multiple recordings every 5-10 mins even turning down sensitivity from previous app. Checked all push notifications thru app and iOS settings, rebooted phone & deleted “new” Arlo app, reinstalled with no change!?!? Frustrating for all of us!

Re: New Arlo App problems IOS

StephenB — Fri, 20 Sep 2019 19:00:45 GMT

Have you checked the app store for an update?

The New 2.8 app was updated to 2.9, and people are saying it works with iOS 13.

BTW, iOS 13 itself will be updated to 13.1 on 24 September (and iPadOS is launching then too) Not sure why Apple bothered releasing iOS 13.

Re: New Arlo App problems IOS

HeatherF — Fri, 20 Sep 2019 22:02:27 GMT

I am at iOS 12.4.1 and using the Arlo 12.9 arlo app.

Re: New Arlo App problems IOS

HeatherF — Fri, 20 Sep 2019 22:03:04 GMT

I mean 2.9 arlo version.

Re: New Arlo App problems IOS

Weasels-23 — Sat, 21 Sep 2019 00:19:46 GMT

Same problem Ipone8

Re: New Arlo App problems IOS

Atomskier — Sun, 22 Sep 2019 01:47:54 GMT

Mine is doing the same thing

New Arlo Android App hangs in Login loop

Danton — Sun, 22 Sep 2019 12:02:47 GMT

When I switch to then new Arlo app I just get a login page. Login seems to succeed, but returns again to the Login page.

Using the Arlo Legacy app or a browser I can successfully log in and see my device. I have reset the base station added the camera new, but nothing seems to change. So if the Legacy app stops working on Sep-3th, my device is obsolete....?

Android 5.02 on a Wiko Ridge 4G, the problem is with Arlo App 2.9.0_25890